Job Title : Zendesk Consultant
Location : Holborn ,UK
Principle Duties and Responsibilities
As a Zendesk Technology Consultant within Capgemini’s Business Services Global Business Line the following set of responsibilities and duties exists.
•Deliver functional tools strategies which support client business processes and support our global delivery centers, recommendations and solutions that will overall improve our client’s experience and delivery center outcomes.
•Promote Capgemini’s Digital Contact Center (DCO), and Digital Learning Operations (DLO) practice, its principles while leveraging our assets.
•Strong client facing skills and a good listener. Ability to push a point/right solution to different stakeholders (both technical and non-technical)
•A strong background in end to end infrastructure technologies and architecture, ideally from more than one company
•Project delivery for application discovery service both agent and agentless. Provide application modeling.
•ServiceNow expertise gained from production application deployment, proven experience of delivering complex cloud project engagements
•Excellent verbal and written communications skills; excellent presentation and facilitation skills;
•Possess the ability to clearly articulate the pros and cons of technology choices and solution design decisions and to construct and present rational options to clients and prospective clients on the options they have;
•Comfortable facilitating group discussions and leading client strategy and design activities; able to translate client needs and opportunities into architecture specifications that can be referred to by the analyst, development and migration teams;
•Have a focus on getting the job done and done properly;
•Should have done POC for customer interaction process.
•Minimum 3 years of external consulting experience or other relevant experience related to successful delivery of technical contact center tools and solutions.
•Certified Zendesk/Freshdesk System Administrator with 2 + years of similar customer experience
While we’re a global consultancy, we’re made up of supportive, close-knit communities. Everyone wants to get the best solutions for our customers and create the best working environment
Potential is just as important to us as having the required skills. If you have the right mindset, we might be able to provide you with bespoke training. So, if you’re not sure you have all the skills you need, but you’re still passionate about the role, please apply and we’ll see if we can support you
Capgemini positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion or belief, marital status, or pregnancy and maternity. We are committed to hiring, developing and retaining the best people to deliver innovative, world-class solutions for our clients. We foster an inclusive culture that enables everyone to achieve their full potential and enjoy a fulfilling career with us. Our comprehensive flexible benefits package and lifestyle policies enable our employees to balance their individual, family and work-life needs.
Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 270,000 team members in nearly 50 countries. With its strong 50 year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fuelled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2020 global revenues of €16 billion.
Get the Future You Want | www.capgemini.com