Zendesk Consultant | 10 to 12 years | Bengaluru & Mumbai

Job Description

  • Experience in building solution and implementing CCaaS
  • Configure, maintain and restructure the Zendesk infrastructure for multiple clients to ensure it is constantly optimized for our teams and customers
  • Manage and automate the user lifecycle management workflow for all CX tools Identify and troubleshoot any CX software performance issues
  • Serve as the liaison to Zendesk for technical issues
  • Maintain expert-level understanding of all Zendesk features, enhancements, changes and releases
  • Support ticket automation efforts creating effective workflows in Zendesk
  • Zendesk (or similar ticketing software) advanced administration experience
  • Working knowledge of Developer tools including Zendesk apps and APIs
  • Experience in scripting with SQL and/or Python, for workflow automation and to extract large sets of data, and design of ETL flows
  • Proven ability to understand business processes and translate business requirements into application functionality
  • Zendesk certification preferred

Primary Skill

  • Working knowledge of Developer tools including Zendesk apps and APIs
  • Experience in scripting with SQL and/or Python, for workflow automation and to extract large sets of data, and design of ETL flows

Secondary Skill

  • Serve as the liaison to Zendesk for technical issues
  • Maintain expert-level understanding of all Zendesk features, enhancements, changes and releases

Ref:

900326

Posted on:

August 9, 2021

Experience level:

Experienced

Contract type:

Permanent

Location:

Bangalore

Department:

Financial Services