Workplace Engineer – MDM
MDM (Enterprise Mobility) (AirWatch / XenMobile / Intune / Mobileiron)
An overview of the role
The role of Workplace Engineer with Capgemini is to support the safe end to end transition of the End User Services from current suppliers into Capgemini.
No matter the project or customer, your work will have a meaningful impact on society, businesses and lives. It’s really rewarding and varied. You’ll potentially work on a huge variety of projects (some larger than others), so you could gain lots of exposure in a timeframe.
Why this role
Our Client is seeking a Mobile Device Management (MDM) Administrator to design and support hardware, software, and cloud services to help deploy, manage, track, and audit mobile devices. The MDM Administrator will act at the Teir-4 level and is responsible for system architecture, tracking, and troubleshooting mobile devices and administering Intune cloud environment for our business units. This individual manages, maintains supports, troubleshoots and optimizes the mobile cloud environment, its related mobile devices, and suggests adjustments and new system designs for future needs. The Mobile Device Administrator ensures that all mobile devices and activations are in compliance Client’s policies and procedures.
⦁ Responsible for tracking of device inventory in the MDM cloud environment and performing audits of the Intune system.
⦁ Telephone, e-mail and on-site problem diagnosis and resolution.
⦁ Systems Administration of the MDM Intune cloud.
⦁ Administering and maintaining of the Intune Installation and configuration systems at Client with level 4 support. Be a mentor and work with other vendors and on-site vendors that support the MDM, Microsoft Office 365, and telecommunication systems.
⦁ Enforce mobile device policies and procedures in the MDM Intune environment.
⦁ Provide support for loading commercial off-the-shelf and in-housed develop mobile applications into Intune application catalog and help deployment of those applications.
⦁ Liaison with Client’s business units and Intune consultants for installations, deployments and, troubleshooting of new Intune releases and also evaluate new OS mobile device releases for IOS, Android, and Windows.
⦁ Respond to requests from internal and authorized external business units in a timely manner.
⦁ Prioritize and execute tasks in a time-sensitive environment.
⦁ Ability and desire to conduct research and resolve tickets from the end user community for mobile device issues and new products.
⦁ Work with a team of engineers to plan, design, develop, build and deploy new MDM solutions.
⦁ Interface with the Microsoft Office 365 cloud with ActiveSync / Intune cloud and support the development of new MDM on Intune solutions.
⦁ Good Knowledge on tablets and Mobile Devices
⦁ Intune Professional Certification preferred + minimum four years of relevant work experience with mobile devices.
⦁ Microsoft Office 365 MCSA certification preferred
⦁ Knowledgeable in managing iOS and Android devices
⦁ Experience Windows server 2008/2012 installation and maintenance
⦁ Three years of MDM administration and support.
⦁ Excellent teamwork, time-management and organizational skills.
⦁ Intermediate Microsoft SQL and PowerShell skills required.
⦁ On-call and available to independently monitor requests after-hours/weekends.
⦁ Perform other duties as deemed necessary and assigned by the customer and management
⦁ Strong interpersonal skills and problem-solving abilities.
Potential is just as important to us as having the required skills. If you have the right mindset, we might be able to provide you with bespoke training. So, if you’re not sure you have all the skills you need, but you’re still passionate about the role, please apply and we’ll see if we can support you.
While we’re a global consultancy, we’re made up of supportive, close-knit communities. Everyone wants to get the best solutions for our customers and create the best working environment.
Capgemini positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion or belief, marital status, or pregnancy and maternity. We are committed to hiring, developing and retaining the best people to deliver innovative, world-class solutions for our clients. We foster an inclusive culture that enables everyone to achieve their full potential and enjoy a fulfilling career with us. Our comprehensive flexible benefits package and lifestyle policies enable our employees to balance their individual, family and work-life needs.
Capgemini is a global leader in consulting, digital transformation, technology and engineering services. The Group is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year+ heritage and deep industry-specific expertise, Capgemini enables organisations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. Today, it is a multicultural company of 270,000 team members in almost 50 countries. With Altran, the Group reported 2019 combined revenues of €17billion.