Windows Support – 3 to 6 years – Bangalore

Qualifications

BE /Btech / BCA /MCA

 

Job Responsibilities

Short Description

We are looking for Windows Support Engineer- Capgemini -3 to 6 years – Bangalore

Notice Period – Immediate to 30 Days

Role:
As a member of the Core team in Platform Support, you will be responsible for delivering OS support for Microsoft enterprise customers, primarily based out of north America. This would include phone as well as remote support. As an incumbent, you will be required to deliver timely and high quality incident resolution focusing on root cause analysis, prevention, and knowledge transfer.

Responsibilities:

  • Supporting Enterprise customers on phone and remotely
  • Scoping and documenting customer scenarios, potential causes and troubleshooting steps
  • Effectively communicating with customers and stakeholders via, phone, email or any other available means
  • Assess self knowledge and collaborate or escalate as needed
  • Pro-actively work towards self development and sharing knowledge
  • Ensuring compliance with schedules; processes and MS policies and values

Technical Skills & experience:

  • MINIMUM
  • Total three years of experience in working on Microsoft® Windows 2003 Server and above.
  • MCSE – Windows 2008 and above
  • Technology Certifications – Cisco, Novell, Unix, Security etc.
  • Prior technical phone/remote support experience
  • Basic hardware and peripheral troubleshooting
  • Installation configuring & troubleshooting Windows 2000, Windows XP, Windows 2003 and Windows Vista in standalone and  server environment
  • Backup, Storage and recovery
  • Basic understanding of DNS, DHCP, WINS, TCP/IP, Routing, Antivirus, Firewalls etc.

 

Reliability Experience

  • Memory Management, Windows Registry, Blue Screen
  • Remote Desk top Service, VMware , exposure to Citrix
  • Local and Remote printing
  • Knowledge on WMI, PowerShell Dcom

 

 

High Availability Experience

  • Exposure to Hyper-V, VMware
  • Backup, Storage & DR Technologies
  • Windows Clustering
  • Windows clustering in 2016 along with exposure to CSV

 

Deployment

  • Deployment (Sysprep, Windows Deployment Services or MDT)
  • Windows Updates, WSUS
  • Windows Licensing and activation
  • MBAM, Bitlocker

Interview Date – 21st July 2018

Venue –

Capgemini India Pvt. Ltd, 

Campus 6B, 1st Floor,  RMZ Ecospace,

Outer Ring Road,

Bellandur, Bangalore

Contact Person : Navy / Smruti/ Anjum

Ref:

183762

Posted on:

July 19, 2018

Experience level:

Experienced (non-manager)

Education level:

Bachelor's degree or equivalent

Contract type:

Permanent

Location:

Bangalore

Department:

Application Services (Technology Jobs)

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