Windows Server-Tech Support_Pune

Job Responsibilities

Work Location: Pune (Hinjewadi)
Experience – 1 yrs. – 3 yrs
Qualification: Any Graduate
Shift– 24*7/Night Shift are included

Job Description

Overview of Role: Handles customer inquiries via phone, email or chat regarding technical issues related to applications/software/hardware and networking.

Accountabilities

Technical Support

-Provide first line technical support ; talking to clients and computer users to determine the nature of problems
-Answer queries promptly, professionally and knowledgeably on the phone/email/Chat
-Maintain polite, professional attitude to all clients
-Installing and configuring applications, software, systems, networks, printers and scanners
-investigating, diagnosing and solving computer software and hardware faults

O Technical Skills and Experiences

  • OS: -Win 2003/2008 servers, Linux/Unix
  • Database: – DB2/Oracle, should be very good at SQL queries
  • Networking and hardware troubleshooting
  • Knowledge of HL7/DICOM will be a Plus
  • Analyzing and understanding application/Eventviewer/Network logs
  • Experience troubleshooting medical domain application(RIS) will be a Plus
  • Tools ( Webex/Goto Assist/WireShark)

Ref:

375454

Posted on:

December 19, 2019

Experience level:

Experienced

Contract type:

Permanent

Location:

Pune

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