Workforce Management Lead | 7 to 9 years | Noida

Job Description

•    Generate and manage schedules to match volume forecast and meet KPIs viz. schedule efficiency.

•    Manage large amount of data to identify shortages, conduct RCA while working towards business solutions.

•    Provide subject matter expertise, sharing knowledge and supporting key stakeholders.

•    Manage resource planning mailbox and answer/action within SLA.

•    Demonstrate knowledge and understanding of resource planning/scheduling process.

Primary Skills

•    Working experience with tools NICE IEX/Verint WFM.
•    Strong knowledge of the scheduling process viz. Schedule creation, Shift Bids, Vacation Bids etc.

Secondary Skills

•    Good knowledge of MS office Tools especially Excel and PowerPoint.

Ref:

890747

Posted on:

September 21, 2021

Experience level:

Experienced

Contract type:

Permanent

Location:

Noida

Department:

Financial Services