- Network Voice Support Lead Cisco Call Manager call center voice recording Cybertech Verint Audio conferencing Avaya Unity Voice mail systems.
- Trader voice platforms IPC BT Unigy ISR Hoots
- Experience 5 years Details Plan Execute all technical aspects of voice infrastructure upgrades installation and enhancements Maintain accurate records of changes incidents projects and as built documentation
- Work actively with team members and voice operations management to improve team efficiency and efficacy Assess risk associated with voice platform issues and respond communicate in a timely manner.
- Hands on Voice systems experience required
- Experience with Cisco call Manager call center voice recording Cybertech Verint Audio conferencing Avaya Unity Voice mail systems.
- Trader voice platforms IPC BT Unigy ISR Hoots is preferred.
- Ability to lead and oversee technical aspects of deploying new voice infrastructure or executing platform upgrades enhancements in an enterprise environment.
- Prior experience maintaining high service levels in a high availability environment.
- Prior experience executing and validating changes in a production environment Strong analytical and problem solving skills excellent verbal and written communication skills experience working in a team oriented collaborative environment.