Voip Support Lead | 6 to 9 years | Bengaluru

Job Description

  • Network Voice Support Lead Cisco Call Manager call center voice recording Cybertech Verint Audio conferencing Avaya Unity Voice mail systems.
  • Trader voice platforms IPC BT Unigy ISR Hoots
  • Experience 5 years Details Plan Execute all technical aspects of voice infrastructure upgrades installation and enhancements Maintain accurate records of changes incidents projects and as built documentation
  • Work actively with team members and voice operations management to improve team efficiency and efficacy Assess risk associated with voice platform issues and respond communicate in a timely manner.
  • Hands on Voice systems experience required
  • Experience with Cisco call Manager call center voice recording Cybertech Verint Audio conferencing Avaya Unity Voice mail systems.
  • Trader voice platforms IPC BT Unigy ISR Hoots is preferred.
  • Ability to lead and oversee technical aspects of deploying new voice infrastructure or executing platform upgrades enhancements in an enterprise environment.
  • Prior experience maintaining high service levels in a high availability environment.
  • Prior experience executing and validating changes in a production environment Strong analytical and problem solving skills excellent verbal and written communication skills experience working in a team oriented collaborative environment.

Primary Skills

  • Voip

Secondary Skills

  • Cisco

Ref:

620143

Posted on:

February 9, 2021

Experience level:

Experienced

Contract type:

Permanent

Location:

Bangalore