Location – Mumbai
1. Responsible for level 2 Application Production support activities for Investment Banking.
2. Ability to work in shifts and weekends on a rotational basis (including Night shifts)
3. Good problem solving and communications skills .
4. Good unix, scripting and SQL query writing skills
5. Work colloboratively with other team, participate in Incident, Problem and release management calls.
6. Monitor the auto alerting tool, raise tickets for user queries and track it for closure.
7. ITIL foundation certification is considered as an advantage.