UCCE Engineer | 8 to 10 years | Noida

Job Description
  • Must have good knowledge and hands on experience in Cisco Unified Contact Center Enterprise (UCCE) and Cisco Voice Portal (CVP).
  • Good knowledge of Cisco UCCE Architecture, deployment models and components.
  • Hands on knowledge on configuring UCCE Call flow scripts.
  • Troubleshooting complex UCCE and CVP related issues.
  • Hands on experience in Cisco Unified Communications Manager (CUCM) and voice gateways, SIP, H323.
  • Hands on experience in CVP Micro app and basic knowledge in VXML application.
  • Hands on experience in VXML Gateway configuration and troubleshooting.
  • Basic knowledge in Cisco Unified Intelligence Center Reporting (CUIC).
Primary Skills
  • Good knowledge of Cisco UCCE Architecture, deployment models and components.
  • Hands on knowledge on configuring UCCE Call flow scripts.
  • Troubleshooting complex UCCE and CVP related issues.
  • Hands on experience in Cisco Unified Communications Manager (CUCM) and voice gateways, SIP, H323.
  • Hands on experience in CVP Micro app and basic knowledge in VXML application.
  • Hands on experience in VXML Gateway configuration and troubleshooting.
  • Basic knowledge in Cisco Unified Intelligence Center Reporting (CUIC).
Secondary Skills
  • Good knowledge and hands on experience in the following:
  • Cisco Packaged Contact Center Enterprise (PCCE)
  • Nuance ASR/TTS. 
  • Candidate should be flexible with night shifts.

Ref:

538252

Posted on:

October 14, 2020

Experience level:

Experienced

Contract type:

Permanent

Location:

Noida