Transition Management – Operations Manager – Noida

Short Description

Manages the whole process of transferring services and staff from one location to another or from one service provider to another, ensuring service levels are maintained throughout. The role also includes maintenance of the budget, project plans and reporting to the customer and internal management. Ensures the delivery of a high quality, professional and proactive customer focused service on daily basis.

Qualifications

PMP Certified
·      Green Belt Certified
·      GPM Trained
·      An undergraduate degree is required
·      Executive presence and communication

Job Responsibilities

·      Influence and shape transition solutions, working with bid team, solution analysts and architects;
·      Delivery of project responsibilities  to time, cost and quality, accountable for full transition project up to £2M, > 500 days) aligned with internal (management) and external (client) needs,
·      Defining project approach, scope, milestones, success criteria, deliverables, risks, contingencies and allocating appropriate resource requirements ensuring that quality assurance activities are embedded
·      Ownership of all project financials (relating to project activity  under your management) and manage month end processes and forecasting inputs;
·      Identify and manage changes in scope, obtain client buy in, identify further revenue opportunities;
·      Contribute to proposal development (from client request through to final issue and potentially subsequent project delivery);
·      Develop/maintain awareness of Capgemini processes and standards when preparing various reports required by internal management or customer
·      Present ideas and solutions persuasively to gain buy-in, presents issues and recommendations effectively, using appropriate tools such as presentation slides, flip charts, agendas
·      Create a value proposition in collaboration with client that highlights the advantages of the organization’s service, proposing solutions that meet or exceed client needs and expectations and align with the Group’s strategy
·      Build and maintain a strong working relationship with key internal and external stakeholders. Promotes communication among Capgemini/client team members and encourages dialogue that addresses key issues and maintenance of productive working relationship
·      Convey relevant information to an executive-level audience, ensuring client (internal management or customer) is aware of assignment progress/service status and build credibility and fosters business-partnering relationships
·      Understand and track SLAs escalating failure as appropriate
·      When in charge of transition team members:
·   

Ref:

185004

Posted on:

June 3, 2018

Experience level:

Manager

Education level:

Bachelor's degree or equivalent

Contract type:

Permanent

Location:

Bangalore

Department:

BPO / Consulting

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