Work Location: Salt Lake City, UT

Desired skills and

SKILL / EXPERIENCE 5-6 years of experience in supporting
Enterprise-level (100s of servers – Global support) Windows based Server environments
(Windows 2003/2008 Server)

Should have sound Technical knowledge on Active Directory,
Windows Administration, MS Exchange knowledge, and understanding of Citrix
environment. Windows based Server environments (Windows 2003/2008/2012 Server)
– MCSA or MCSE on 2003/2008/2012 preferred – Troubleshooting skills mandatory Installation & Setup Network Configuration Printing Event Viewer and other Windows Administrative Tools Performance Monitor and other performance management tools Minimum 2 years of experience in managing Exchange 2007/2010
based Messaging environment Troubleshoot mail flow/performance issues Install/configure/maintain Exchange 2007/2010/2013 server
product Managing Exchange 2007/2010/2013 high-availability clusters Public Folder replication and load-balancing Expertise on Windows Administrative Tools, Resource Kit
Tools, Windows Support Tools Windows Security fundamentals Logon and Authentication (logon scripts) Security Policies (Account Policies, Local Policies, Event
Log, System Services, Registry) Distributed File Systems Experience with Server OEM Management tools: HP System Insight Management Dell OpenManage Remote Lights-out based tools (iLO/DRAC) Experience in performing Active Directory related activities:
AD Object management (User/Group/Computer) Site/Subnet management Group Policy creation/deletion/link/unlinking/etcExperience in working on one or more Software/Patch
Deployment software such as UpdateExpert, SCCM, WSUS, etc Experience on Scripting on Windows Platform – VBScript/WMI
& Powershell Effective Communication, Analytical and troubleshooting
Skills. Must be Quality oriented and focus on driving excellence. Must have experience in operating under Incident and Change
Management process/procedures. Ability to solve problems quickly and completely. Ability to follow operational run books provided by Subject
matter experts. Ability to manage multiple tasks in a shift, under strict
deadlines with high quality of delivery Perform daily checkouts and performance monitoring of
applications and key infrastructure services Provide Level 2/Level 3 support for alerts generated by the
firms monitoring systems Manage issue and case escalations to SME and Engineering teams.
Scheduling and deploying of monthly Microsoft Patches and
Quarterly system build releases.Deploy application and system components to target servers
globally using firm standard software distribution tools and processes.
PREFERRED Experience in managing Blackberry Enterprise Server
environment (installing hotfixes/policy management/troubleshoot mailflows)Marimba Deployment Manager – using EPTuner, command-line
(runchannel.exe, tuner.exe) – performing mass deployments of Marimba channels
to Windows machines Bigfix/WSUS/SMS/SCCM – for Patch Management/Software
deployment Sharepoint 2013 administration SCEP Antivirus Management Administration using Citrix Presentation Server console Academic knowledge of using SQL Server to perform SQL queries
and data manipulation Microsoft Excel 2007 / 2013– using features such as Pivots,
Data Connections, etc SQL Server Reporting Services – ability to connect to data
repositories and design dynamic reports using SQL Server reporting services VMWare Virtual Center/vSphere Console – experience in perform
Administration activities using Virtual Center console (such as restarting
Virtual Machines, connecting to VM Remote console, VMotion, etc)


Good verbal and written communications skills. Being a good
team player willing to work in a collaborative environment. Should have the
ability to see pattern and trends and know the pulse of the infrastructure
environment. Should have the ability to make technical conversations with other
support teams inside while tackling
issues. Strong inter-personal and communication skills; capable of taking
ownership of troubleshooting cases end to end, writing periodic status reports,
and working independently on problem solving.

RESPONSIBILITIES Probable Daily Activities of TSO Workplace

Handle ticket scheduling, prep work and / or execution of
steps defined in runbook. Close / Escalate alerts by following runbooks. Perform Daily checkouts for key infrastructure components. Follow up on tickets assigned / in open / pending state. Troubleshoot issues sent through Email or hotline calls. Ensure that escalations are handled on an immediate basis. Deliver quality work in ticket journaling and contribute to
good closure percentage. Identify Risks and help mitigate them. Work on any other add-on projects as required. Identify process and automation opportunities and work with
team to reduce manual efforts.

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