Tech Support Analyst 1 1

Short Description

A3 Profile Hiring

Qualifications

Any Graduate with IT Background and at least a year of relevant experience.

Job Responsibilities

• Responsible for handling users mails and calls.

• Responsible for handling Infra command center alerts 1st level activity.

• Responsible for troubleshooting potential technical issues with the users.

• Responsible to manage the Open Ticket in queue and closure follow-up in the CRM.

• Need to ensure adherence to Process and deliver Operational requirement.

• Good Communication, Flexible with Shift timings for 24/7 process.

* Experience and Knowledge in Active Directory, ITIL certified preferred as additional.

Ref:

133427

Posted on:

April 19, 2018

Experience level:

Entry level / Graduate

Education level:

Bachelor's degree or equivalent

Contract type:

Permanent

Location:

Bangalore

Department:

BPO / Consulting

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