Location: Salt Lake City, UT

skills and responsibilities:


& Voice Support Work
in Network Resolution Team – NOC which will monitor, Level 1 and 2 issues
Globally. Work
with other technology teams globally to resolve issues impacting business Raise
Incident Notifications and work on Restoration of services Proactive
monitoring of environment Closely
work with Provisioning and Engineering teams Experience
with SNMP monitoring tools such as EMC SMARTS knowledge
of networking technologies, topologies, and protocols. (TCP/IP, BGP, OSPF &
RIP, SNMP, Multicast, VSS, STP, HSRP, Carrier Circuits, WAN switching). Understanding
of internetworking technologies and tools, including TCP/IP, netflow,
access-control lists, policy routing, firewalls, peering, and DNS. Experience
with Quality of Service in various data network implementations. Experience
with the management, and implementation of networks Plan/Execute
all technical aspects of voice infrastructure upgrades, installations and
enhancements. Maintain
accurate records of changes, incidents, projects and as-built documentation. Work
actively with team members and voice operations management to improve team
efficiency and efficacy. Assess
risk associated with voice platform issues and respond/communicate in a timely
manner. Experience
with Cisco Call Manager, Call Center, Voice Recording (Cybertech, Verint),
Audio Conferencing (Avaya), Unity Voice mail systems, Trader Voice platforms
(IPC, BT, Unigy, ISR/Hoots) is preferred. Ability
to lead and oversee technical aspects of deploying new voice infrastructure or
executing platform upgrades/enhancements in an enterprise environment. Prior
experience maintaining high service levels in an high availability environment.
experience executing and validating changes in a production environment. Strong
analytical and problem solving skills. Excellent
verbal and written communication skills. Experience
working in a team-oriented, collaborative environment

Apply now