Sustain Lead

Primary Role: Sustain Lead

Roles & Responsibilities:

  1. Building and maintaining relationships with the accounts supported
  2. Providing detailed reports as per an agreed schedule or on request including management and account performance reports
  3. Managing the transition phase of transferring the functional technical and procedural knowledge to Delivery management team
  4. Ensuring that quality services are delivered with regard to the agreed SLA on reporting and high level of customer satisfaction
  5. Working with the Accounts or transitions team to identify and manage service improvement activities Monitoring overall performance of services agreed
  6. Good communication around issues and opportunities get things done Follow up if service delivery is not meeting expectations
  7. Good Communication Client facing Skills Mitigating and solving escalations with urgency and determination
  8. Ability to follow best practices as defined by the group cascade to the team Generating participative culture in team

Required Skills:

  1. Experienced in Advanced Excel Strong knowledge in ITILs process Service Level Agreements
  2. Strong Experience in AM environment Strong experience in team management and escalation management Strong Service Management reporting experience

Ref:

241953

Posted on:

November 8, 2018

Experience level:

Experienced (non-manager)

Education level:

Bachelor's degree or equivalent

Contract type:

Permanent

Location:

Mumbai

Department:

Application Services (Technology Jobs)

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