General information

About us:

Capgemini is present in over 40 countries and celebrates its 50th Anniversary year in 2017. A global leader in consulting, technology and outsourcing services, the Group reported 2017 global revenues of 12.5 EUR billion.

Together with its clients, Capgemini Romania creates and delivers business, technology and digital solutions that fit their needs, enabling them to achieve innovation and competitiveness. A deeply multicultural organization, Capgemini has developed its own way of working.

Bring your talent and passion to Capgemini Romania – sharpen your skills, build an extraordinary career and play a key role in creating solutions that transform organizations and communities around the world.

Learn more about us at www.capgemini.com.

Project description/Role Description:

Based in Bucharest, you will join the Production Services team (ITEC/PRD/APS), which manages the service support of its users of the European, Middle-East and Africa branches.

You will support the users of the Investment Banking Division on X-One Forex (application for pricing, booking and deal processing processes on forex).
As a Support Analyst in a very rich and dynamic environment, you will support the users of the Investment Banking Division for the activity of general forex trading. Your user base is mostly in London and Paris, but also in EMEA and consists mainly of Front Office agents and Middle Office agents. You will work on functional issues impacting the pricing and booking of transactions and be exposed to risk and P&L issues as well.

 

Responsiblities & Requirements

General duties:

  • Provide thorough and clear analyses to unblock, assist and accompany the business on functional IT topics and issues;
  • Ensure the continuity of the business by a strong relationship with the local development team, the helpdesk-support team, the infrastructure teams, and the other PRD teams in the world;
  • Guarantee a high level of service & quality by industrialising the different processes and participating to the local and global projects and by communicating about it;
  • Make available the knowledge of the local activity by promoting and updating specific documentation;
  • Take part to transversal initiatives across ITEC/PRD;
  • Identify improvement axis and lead/propose transformation of existing processes both for the business or our production services activities;
  • Main responsibility will be to support FX users on our Cross Asset platform: traders, sales and middle office;
  • Incident management raised by the users up to their resolution;
  • Analyze the incidents thoroughly (technical & functional aspect);
  • Escalate the incidents to appropriate development team (support level 3) when required. Liaise with relevant IT teams regarding new functional and technical enhancements;
  • Technical and applicative monitoring of the platform;
  • User training : Ensure knowledge of users is up to date on the applications.

Requirements:

  • 2-3 years experience of support in a financial environment, ideally supporting general FX trading;
  • Experience in similar domain or involving client contact will be considered;
  • You have an understanding of Unix & Linux, Windows, SQL (Oracle);
  • Knowledge of C#, Tibco and Network are a plus;
  • Studies: higher education;
  • 2-3 years experience of support in a financial environment, ideally supporting general FX trading;
  • Experience in similar domain or involving client contact will be considered;
  • Experience with complex projects;
  • Advanced English (written / oral);
  • Strong ability to communicate orally and in writing;
  • Understands what the strength of the team is all about.

 

What we offer:

  • Permanent employment contract.
  • Attractive benefits package: meal tickets, medical services, private pension, gym discounts.
  • Challenging job in a professional and multinational environment.
  • Opportunity to gain skills, knowledge and experience, together with highly marketable specialists.
  • Opportunity to work with Global TOP Clients on large projects.
  • Dynamic, international working environment.
  • Team events (team buildings, team hangouts, Christmas party, etc.).
Apply now