Job purpose:

Handling tickets and calls with high focus on quality customer support.

Main Responsibilities:

  • follow standard processes, identify and escalate priority issues as per specifications
  • deliver services and support to end-users using an automated call distribution phone software
  • interact with customers to provide and process information in response to inquiries and requests about products and services
  • diagnose and resolve technical hardware and software issues involving internet connectivity, POS  clients and more
  • gather customer information and determine the issue by evaluating and analyzing the symptoms
  • offer alternative solutions when necessary
  • redirect problems to appropriate service level

You can be part of the team if you:

  • have strong verbal and written communication skills
  • have EU citizenship or work permit
  • have troubleshooting skills, and able to solve problems proactively
  • are willing to work on weekends and night shifts
  • have willingness and openness for learning
  • have an interest in IT
  • have knowledge of customer service principles and practices

Advantages, if you have:

  • Italian knowledge
  • 1 year experience in Product Support

What is the benefit in this position:

  • opportunity to solve problems and handle challenging situations on your own with the support of senior team members
  • you are welcome with very basic IT knowledge, if you have willingness to learn
  • troubleshooting in a live environment model

What we offer:

  • friendly work environment with diversity of cultures
  • personal development via professional trainings (e.g customer specific training, ITIL)
  • competitive remuneration package
  • helpful team, that helps you progress both professionally and personally

Languages:  Ability to speak and write clearly and accurately in French or German and English

Apply now