Support Analyst-0 to 3 years-Mumbai

Short Description

We are looking for technical support 

Qualifications

Minimum Graduates 

Job Responsibilities

 

Technical Support Analyst–0-3- years

We are looking to hire Support Analyst with 0-3 of experience in Mumbai location

Location: Mumbai

Specification / Skills / Experience

• Provide level 1 support by picking the phone calls & support for logging, tracking, Resolution and reporting of help desk incidents and service requests
• The activities associated with restoring normal service operation as quickly as possible and to minimize the adverse impact on business operations, thus ensuring that the best possible levels of service quality and availability are maintained
• Should also provide accelerated response to the executive users within the customer organization
Details Skills & Experience:
• Must have updated back-end of knowledge base of most common desktop level issues faced by users that enables users to resolve an incident, create a request, report an incident and review the status of submitted requests etc. 

Global Service Desk

Experience:-0-3 years

PRIMARY SKILL

 

Global Service Desk

 

Contact

Kalpana Singh

 

 

 

Ref:

151799

Posted on:

June 6, 2018

Experience level:

Entry level / Graduate

Education level:

Bachelor's degree or equivalent

Contract type:

Permanent

Location:

Mumbai

Department:

Business Support Function (HR, Marketing, etc)

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