Application Support Engineers will be responsible for the 24×7 monitoring, troubleshooting, incident command, implementing and the performance of LOB applications. 

The Application Support Engineers function as technical escalation point for critical production issues and drive escalation/resolution of problems working with several IT teams. 

Key responsibilities include:

• Construction and implementation of Continuous Integration and Continuous Delivery (CI/CD) processes.

• Drive continuous improvement in areas of Development, QA, and Release Management.

• Foster collaboration across functional teams including Development, Infra, and Operations looking for and implementing changes to facilitate faster deployments, shorter lead times in releases. 

• Innovate and design industry leading technology solutions to promote agility in the IaaS/PaaS stack. 

• Assist in automating development, QA and release management tasks.

25% Manage, build and evolve CI/CD pipelines for LOB applications.

65% Support design, development, deployment, and maintenance of multi-tiered web applications.

10% Drive Continuous Improvement activities in Application Lifecycle.

Hands on experience in troubleshooting and resolving hardware and software in critical LOB  systems.  

Background in configuration, test, and optimization of production application in Unix and Microsoft platforms.

Experience with Splunk highly desired with understanding of build configuration tools, such as Hudson, Jenkins, Git, SVN, Ant, Node, Chef and Puppet. 

Application development experience supporting IIS ,Tomcat, Jboss, Apache, or Nginx desired with background in languages: .Net C#..Net Vb, PHP, or Java.

Experience with debugging using one or more of the following: Visual Studio, Windbg, and Netmon/Wireshark.  

Understanding and use system monitoring tools also desired with background including AppDynamics, Keynote, Splunk. Zabbix, Nagios.

Scripting experience on Shell, Python, Perl, Powershell, etc.

Resource will be a individual contributor, with the key responsibility of building and managing the Continuous Delivery and Deployment pipeline for assigned LOB applications.

Support and Troubleshoot of Applications supporting Critical Business Functions. 

The role will ensure the successful deployment of new features, fixes, and enhancements to LOB applications within it scope.

The role will collaborate extensively with all participants in the software lifecycle, be a key face and understand IT-Business relationship, and must possess excellent presentation and communication skills.

Role will be responsible for the complex end-to-end lifecycle of innovation within the clients IT and Business innovation lifecycle.  

The role will be expected to provide technical and operational leadership to other departments and teams to:

• Develop a software release promotion process to efficiently ship quality software.

• Implement Continuous Integration/Continuous Delivery automation. 

• Deploy  automation of code builds and deployments.

About Capgemini

With more than 190,000 people, Capgemini is present in over 40 countries and celebrates its 50th Anniversary year in 2017.

A global leader in consulting, technology and outsourcing services, the Group reported 2016 global revenues of EUR 12.5 billion (about $13.8 billion USD at 2016 average rate).

Together with its clients, Capgemini creates and delivers business, technology and digital solutions that fit their needs, enabling them to achieve innovation and competitiveness.

A deeply multicultural organization, Capgemini has developed its own way of working, the Collaborative Business ExperienceTM, and draws on Rightshore®, its worldwide delivery model.

Learn more about us at www.capgemini.com.

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace.

All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position.

Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Responsibilities:

As part of the Capgemini Technology Services Group, this person will be responsible for the full systems lifecycle from requirements gathering through implementation of data analysis solutions.

This person will work closely with our clients and must demonstrate professional knowledge to ensure that the work products and deliverables are of the highest caliber to ensure client satisfaction.

This person will also apply subject matter expertise to identify, develop, and implement techniques to improve engagement productivity, increase efficiencies, mitigate risks, resolve issues, and optimize cost savings and efficiencies for each client.

Click the following link for more information on your rights as an Applicant: http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

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