An overview of the role
We are looking for an expereinced ServiceNow Test Manager and Analyst to join us to develop/modify test methodology. In this role you will be the liaison between customer andrimplementation team in achieving desired quality criteria and documentation. You will be required to design and build test scripts, develop test guidse and test cases of user stories, and ServiceNow Platform configuration applications.
•Gather and reviews requirements documentation
•Create and maintains test strategies, test plans, test scenarios and scripts
•Manage defect management and reporting
•Provide reports and metrics on test activities/phases
•Create manual test cases/user stories
•Act as a Liaison with the Project teams to ensure adherence to quality during the project
•Identify and manage test resources
•Coordinate and support testing processes (SIT, UAT, SAT, etc) with multiple distributed teams and complex dependencies to other projects
•Work with the team to have as many tests automated as possible to support regression testing
•Deliver manual test cases development and execution
•Handle reviewing software requirements documentation
•Create and maintaining test cases from requirement documentation
•Be responsible for defect reporting and management
•Connect with the Project Management and Development teams to ensure adherence to quality during the development process
•Provide reports and metrics on test activities
•Conduct UAT with customer
- Knowledge and work experience on ServiceNow – end user/administrator perspective (MIM, IM, PM, KM, ChM, Request Management)
- Knowledge of ITIL processes
- Knowledge and understanding of Automated Test Framework (ATF)
- Agile Module Knowledge
- ServiceNow experience
Certifications and Training required
- ServiceNow Certified System Administrator (optional)
- ITIL certified (optional)
- Agile Development and Test Management 2.0 Implementation (optional)
- PPM fundamentals (optional)
- Jira (optional)
While we’re a global consultancy, we’re made up of supportive, close-knit communities. Everyone wants to get the best solutions for our customers and create the best working environment.
Learning and development
There’s an endless amount to learn at Capgemini, and an endless number of ways to do so. So, you’ll also have unique training opportunities to take advantage of. Some of our consultants even have the chance to go to Les Fontaine (near Paris, France), where we host a conference. Outside of dedicated training, everyone makes time to help and support one another – collaboration is encouraged across all of our teams.
Capgemini positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion or belief, marital status, or pregnancy and maternity. We are committed to hiring, developing and retaining the best people to deliver innovative, world-class solutions for our clients. We foster an inclusive culture that enables everyone to achieve their full potential and enjoy a fulfilling career with us. Our comprehensive flexible benefits package and lifestyle policies enable our employees to balance their individual, family and work-life needs.
Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 270,000 team members in nearly 50 countries. With its strong 50 year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fuelled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2020 global revenues of €16 billion.
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