ServiceNow Senior Business Analyst | 9 to 12 years | Chennai & Pune

Job Description

  • Can lead complex business briefings with senior stakeholders and able to shape complex solution definitions
  • Very proficient knowledge of the available business analysis tools and templates, able to guide others and able to evaluate possible other relevant tools and templates
  • Can manage the trade-offs of business analysis within time / cost / quality constraints
  • Is up to date with developments in individual area of expertise
  • Designed the solution for a company to segregate data and processes within their internal organizations and still use the same instance. Implemented the solution for security Incidents as it’s the most critical application.
  • Designed the solution so that it can be extended to any other application.
  • Exposure to the follow key modules in ServiceNow is required: Incident/Problem/Change
  • Must have significant exposure to these application on ServiceNow: Analysis on Service (Request) Catalog – Designer and development, IntegrationHub and Flow Designer
  • Relevant experience delivering HR Employee On-boarding Application design and build (mobile) these applications.
  • Underlying Lifecycle Events and Transitions Application
  • Significant proven experience in delivery of CDMB projects / changes and ideally with a solid understanding of CSDM. Exposure to APM is a bonus.
  • Must be able to drive the implementation, owning the workshops and negotiating a complex organisation, processes, and data requirements (integrations etc.) 
  • Discovery, Orchestration (Preferable, not essential)
  • Should have a deep and broad understanding of how ServiceNow delivers ITSM/ITOM to the organization and able to align business requirements to the specific way these are implemented within that platform

Primary Skills

  • Proficient knowledge of the available business analysis tools and templates
  • HR Employee On-boarding Application design
  • Exposure to the follow key modules in ServiceNow is required: Incident/Problem/Change

Secondary Skills

  • Discovery
  • Orchestration

Ref:

658869

Posted on:

March 22, 2021

Experience level:

Experienced

Contract type:

Permanent

Location:

Bangalore