The speed of change is throwing traditional business methods into question and disrupting the relevance of entire industries. Capgemini, a global leader in consulting, digital transformation, technology and engineering services, is at the forefront of innovation and well placed to address opportunities for our clients in the evolving world of cloud, digital and platforms. Building on its strong 50-year heritage and deep industry-specific expertise, Capgemini enables organisations to realise their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. Today, it is a multicultural company with over 270,000 team members in almost 50 countries. With Altran, the Group reported 2019 combined revenues of EUR 17 billion. Learn more about us at www.capgemini.com.
Let’s talk about the team:
The role sits in Cloud Infrastructure Services (CIS) Global Business Line‘s Cloud & Edge Australia Organization, which is tasked with client advisory services, cloud project engagements and cloud service delivery.
Let’s talk about the role and responsibilities:
Candidate is required to lead ServiceNow managed services engagements end to end. Candidate has to lead a team of 3-5 technical support engineers across the continents in different time zones. In addition, the successful candidate will be responsible for, but not limited to, the following duties:
- Expertise and delivery for ServiceNow based consulting initiatives.
- Define business problems/opportunities with constraints, goals, budgets and timelines.
- Communicates technical problems and solutions to both technical and non-technical audiences.
- Ability to convey complex technical concepts in understandable business terms.
- Consults with business analyst/project manager to develop appropriate technical solutions.
- Document and gain acceptance / approvals of selected final solutions.
- Execute technical solutions in capacity as a ServiceNow lead, subject matter expert.
- Coach and advise other Developers/ support engineers.
Let’s talk about your qualifications and experience:
- Minimum of 6-8 years of ServiceNow support/ development experience.
- Experience in supporting /developing ServiceNow solutions and technical design documents from business requirements.
- Hands on experience beyond ITSM out of box modules.
- Application support experience in Service Now on Custom applications will be plus.
- Experience on customized applications on ServiceNow.
- Must have dealt with full lifecycle ServiceNow implementations as developer / deployment of solutions for incidents or service requests in the role played in current or past organization.
- Experience of managing major incident(s) in the past will be of added advantage.
- Experience of Problem management and handling it end to hand will be of added advantage.
- Experience of Service Now version upgrade and Patching will be of added advantage.
- Experience is Education sector is added advantage.
- Demonstrated understanding of ITIL practices in particular Incident management, problem management and change management.
Skills and Certifications
- ServiceNow certifications – Service Now System Administrator, Certified Implementation Specialist is must
- ITIL certification (at least ITIL V3 foundation)
- Excellent analytical and problem-solving skills
- Excellent verbal and written communication skills
- Strong presentation development and Customer Presentation skills
- Successful teamwork experience & demonstrated leadership abilities
Let’s talk about what’s in it for you!
Passionate people are Capgemini’s Ace of Spades – join us to discover a career that will challenge, support and inspire you. Working at Capgemini you’ll find the rewards are more than just financial. You will work alongside some very smart and inspiring people on exciting projects and you will also enjoy incredible benefits. We offer flexible work practices and 40 hours of self-development every year with a huge selection of learning opportunities to choose from.
As “Architects of Positive Futures”, Capgemini actively supports the community in 3 ways:
Diversity and Inclusion - we believe diversity of thought fuels excellence and innovation, which is why we positively encourage applications from suitably qualified candidates regardless of their gender identity, ethnicity, sexual orientation, religion, ability, intersex status or age. To support our commitment to diversity and inclusion, we celebrate special events and days of significance that are important to our employees such as Diwali, Bastille Day, Pride, IDAHOBIT, IWD and International day of people with Disabilities. Our Employee Resource Groups Women@Capgemini and OutFront support the grassroots passion of employees to drive our diversity agenda and effect change.
Digital inclusion - at Capgemini we are using our skills to drive social impact initiatives focusing on helping society address the impact of the digital and automation revolution. We also provide employees with opportunities to give back to the community through charity projects and volunteer days.
Environmental Sustainability - Capgemini joined the CDP’s (Carbon Disclosure Project) prestigious “A list” for its commitment to the Net-Zero economy. We are focusing on helping our clients transform towards more sustainable business models and committing to reduce our own carbon emissions (GHG) by 20% per employee by 2020.
Recognised by Ethisphere as one of the World’s Most Ethical Companies for the last 8 years in a row, ethics and values are at the heart of Capgemini’s corporate culture and business. Embedded in our DNA, our seven values – Honesty, Boldness, Trust, Team Spirit, Freedom, Fun and Modesty – have remained the same since company inception in 1967. To see how we bring these values to life, click here to listen to some of our employee’s stories.
Come join us, bring your whole self to work, create new possibilities for you, your customers and your community and help us to be Architects of Positive Futures.
Please note unsolicited resumes from employment agencies or other third parties will not be considered.