ServiceNow CSM | 6 to 9 years | Bangaluru & Mumbai

Job Description

  • Must be ServiceNow Certification CSA completed Assist with ITSM application projects planning testing and implementation
  • Build and maintain Service Catalogues Users Groups Roles Security Groups and Teams administration Global Reports creation and administration
  • Responsible for technical administration of all ITSM modules
  • Currently in use Create and maintain client scripts and business rules JavaScript Troubleshoot and resolve any potential ITSM application
  •  
  • Experience with managing a CMDB preferably in ServiceNow Familiarity with IT service management ITSM toolsets preferably ServiceNow
  • Experience in ITIL Service Asset Configuration Management Practical experience in ITIL service management functions and processes
  • Experience in CMDB Service Mapping and Taxonomy Experiencing in CMDB Discovery Administration and Cloud Administration
  • Prior hands on experience creating and maintaining SACM reports and dashboards
  • Experience with integrations of multiple disparate transactional systems across the enterprise Required Candidate profile Must be ServiceNow Certification CSA completed
  • Experience as a ServiceNow Administrator 3 years experience with JavaScript ITIL foundation certificate is desirable
  • Experience working with Software as a Service Sound knowledge of industry standards and methodologies

Primary Skills

  • Service Now
  • CSM (Customer Service Management)

Secondary Skills

  • ITIL
  • ITSM tools

 

Ref:

853745

Posted on:

October 13, 2021

Experience level:

Experienced

Contract type:

Permanent

Location:

Bangalore

Department:

Infrastructure & Service Integration