About us

Capgemini is one of the world’s foremost providers of consulting, technology and outsourcing services.

Cloud Infrastructure Services is one of the biggest outsourcing service providers in Poland. Since the establishment of our first service center in Krakow in 2004, it has achieved great success and grown rapidly. In 2006, we opened a second center in Katowice and in 2012 a third center in Opole. Today, our team of 2,000 professionals delivers IT outsourcing services to 40 clients in 20 languages. Meet our team!

Main accountabilities

In collaboration with Service Integration and Management consultants, you will assist clients in the implementation of IT Service Management practices based on Capgemini and industry standards. You will be responsible for leveraging IT Service Management and other IT Practices to optimize, transform, and ensure IT Organizations are compliant, efficient, and effective using the ServiceNow platform.

Your team

You’ll be working in the Application Delivery team based in Kraków and Katowice, some team members are working remotely. We are the experienced team responsible for end to end enterprise application development process using various ITSM technologies (BMC, ServiceNow). We are highly independent, capable in Agile Process and Lean Software Engineering practices.

What will make you special

Technical skills:


  • Demonstrable (1-2 years) experience as a ServiceNow Administrator
  • Background in development – any language
  • Understanding of Agile based approach to software development
  • Basic knowledge on any kind of ITSM/CMDB/SELF-SERVICE corporate tools


  • ServiceNow System Administration certificate
  • ITIL® Certified
  • SCRUM experience
  • Working knowledge of relational databases
  • Demonstrable experience in JavaScript coding


Soft skills:

  • Strong desire for career development
  • Customer Service mindset
  • Strong desire to learn new technology
  • Ability to work remotely and largely unsupervised, and to deliver to written requirements
  • Strong attention to detail
  • Strong “Team Spirit” and willingness to integrate and collaborative approach
  • Excellent command of English language

Readiness for business travel (up to 50% travelling abroad)

What we offer

  • Opportunity to work in a team of ITSM experts – You will have an opportunity to learn from BMC Remedy and ServiceNow Consultants with broad knowledge and expertise.
  • Being engaged in varied middle and short-term projects – You will have an opportunity to expand your knowledge and skills quickly.
  • You will be able to work for well-known global organizations – Capgemini clients.
  • You will have an opportunity to participate in ITSM conferences and courses – Capgemini is the partner of BMC and ServiceNow.
  • Possibility of full time remote work.
  • You will work in multinational, stable company for c.a. 100 Blue Chip Clients– known, global brands, supported by 6000 professionals in 30 languages.
  • You will gain space to fulfill your ambitions and develop your career, opportunity to take part in transition projects. We operate according to Lean and Kaizen.
  • You will choose your career path (experts or managers) – you will work among professionals (over 900). We will support you to gain knowledge (20 000 online trainings and in class) and get certified (e.g. ITIL, Vmware, Citrix, Oracle Database). You will have the opportunity to take part in coaching programs and develop your knowledge in experts communities.
  • You will work in line with high, international work standards and you will have an opportunity to engage in CSR initiatives.
  • You will be appreciated for your results and professionalism – based on clear rules of promotion. Our company applies a wide choice of perks (free private medical care for you and your family, additional life insurance). We help to keep right proportions between your work and private life (Business Parent Program).
  • As a disabled person you will get professional support. We are open to provide assistive technologies for people with diverse disabilities. We care about inclusion and equal rights approach. We conduct disability awareness trainings. Join our Win with Capgemini Program for people with disabilities.



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