Service Reporting Manager- ITIL Service Management


Hybrid working with occasional travel to our Manchester site. 

An overview of the role

A Senior Reporting Consultant, working as part of the Service Management team for a high profile UK Public Sector organization. You will be the primary contact for all management reporting activities; including scheduled and adhoc reports, related to BAU processes, updating current productions or development projects.

Your Role

Operational delivery of the ITIL Reporting Management process. Contributing to the development, deployment and maintenance of ITIL aligned processes and documentation.  The role is client facing, working alongside the Service Delivery Managers and Team Leaders reporting into the Service Level Manager.

You will contribute towards all necessary solution configuration required as a result of new account or service transition, including but not limited to:

•    Understand and interpret reporting requirements in the context of the available technical solutions;
•    Understand complex business requirements with the ability to articulate an appropriate technical solution;
•    Contribute towards the production of high-level and detailed design documents;
•    Provide L2 and L3 support for reporting solutions.  
•    Ensure continuous service improvement is a pivotal element of the service
•    Monitor performance of the service and manage improvement implementation

Your profile

As someone with experience and expertise in Service Management you will have excellent influential and organizational skills, be an excellent communicator and have the ability work under pressure to tight deadlines. You will have the ability to build successful working relationships with business and service managers and be able to evidence the below requirements:  
•    Expertise in cross systems interrelations in context of the global business process
•    Experience in IT, with emphasis on operational management
•    Clear commitment to Service Management Framework
•    Excellent documentation and report writing ability.
•    Experience in Technical Service Centre or Customer Service Environment.
•    The ability to use initiative, whilst working on their own with minimum supervision.
•    Experience in the below technologies:
    o    ServiceNow
    o    MS applications (Specificaly Advanced in Excel)
    o    Visual Basic for Applications.
    o    General knowledge of desktop products, procurement and operational delivery of services.

Why Capgemini is unique

Capgemini offers the opportunity to shape your career path, based on your interests and ambitions.  For example, if you want to become a ‘People Manager’ Connected Manager learning journey is there for you.  If you want to become an ‘Architect’ our Global Architect Community offerings can help you get there. 

Employee wellbeing is vitally important to us as an organisation.  We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions.  To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas.  We have also invested in wellbeing apps such as Thrive and Peppy. 

Get the future you want

Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask. But when you join Capgemini, you join a thriving company and become part of a diverse collective of free-thinkers, entrepreneurs and industry experts. A powerful source of energy that drives us all to find new ways technology can help us reimagine what’s possible. It’s why, together, we seek out opportunities that will transform the world’s leading businesses. And it’s how you’ll gain the experiences and connections you need to shape your future.  By learning from each other every day, sharing knowledge and always pushing yourself to do better, you’ll build the skills you want. And you’ll use them to help our clients leverage technology to grow their business and give innovation that human touch the world needs. So, it might not always be easy, but making the world a better place rarely is. Capgemini. Get The Future You Want.

About Capgemini

Capgemini is a global leader in consulting, digital transformation, technology and engineering services. The Group is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year+ heritage and deep industry-specific expertise, Capgemini enables organisations to realise their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. Today, it is a multicultural company of 270,000 team members in almost 50 countries. With Altran, the Group reported 2019 combined revenues of €17billion.



Posted on:

December 17, 2021

Experience level:

Experienced Professional

Contract type:

Permanent Full Time


North West


Big Data & Analytics