Primary Skill.
Service Now
Secondary Skill.
Developer

Assist in project planning and costeffort estimations 
Preparation of all ITSM setup data for 7.6 and 8.1 systems as per internal quality mandates 
Provide support to clients project managers testing team and production teams by gathering and analyzing the data, while adhering to internal business policies, process and procedures. 
Assist in managing various management related reports. 
Interaction and Coordination with all stakeholders onshoreoffshore teams involved in implementation and migration activities. 
Proactively engage with the teams to gain knowledge on SNOW related features and new developments 
Knowledge of configuration of  the system as per client requirements 
Adherence to Internal Quality Processes 
Should be familiar with the customization of the SNOW package, upgrades and integration in the environment  
Support clients data management activities 
Sound knowledge of ITIL processes including IMPMCM SLM module 
Liaise with third party support providers and internal Capgemini providers to ensure adequate support resources are available during the support

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