Service NOW Architect – New


Any UK Base

Who you’ll be working with

Capgemini are looking for a servicenow Architect to join our Service Integration (SI) Consulting team. As our market share in SI continues to rise, we are widening our service offerings with innovative extensions to currently recognised SI solutions and have received recognition by likes of Gartner, Forrester etc, for our collaborative/innovative approach to making SI a success within our clients.

This is a great opportunity to join one of the market leaders in SI, where you will be at the fore-front of the company’s development as it designs and executes significant servicenow programmes within our client’s organisation.

The capabilities you’ll have, or develop working within Capgemini will allow you too:
Utilise our proven business change approach for implementing servicenow, you will use techniques like Current State Assessment and requirements gathering to quickly capture the servicenow requirement and be able to articulate the business benefits with clients, either in a pre-sales setting or during transition and transformation phases.
You will be able to lead servicenow workshops and work streams as needed and work either on your own or within a larger programme team.
Ideally you will already have some exposure to Service Integration (or SIAM) and have advised on or implemented servicenow projects in a large client setting.
All of our clients demand the highest levels of professionalism and advice and it will be incumbent upon you to live up to this expectation, furthering our global reputation as a major brand within the IT Services industry.

We are looking for people who have experience working with CXOs and their 1st or 2nd level leadership teams. If you want to be part of one of the fastest growing IT offerings, with a global leader in the field, get in touch we want to work with you.

The focus of your role

Predominately you will act as the design and implementation lead within a consulting structure for our clients. You will be expected to have excellent stakeholder management skills and be viewed as the Subject Matter Expert (SME) within the SI Consulting Practice.

What you’ll do

Servicenow Programme Management
Be a technical architect for all servicenow related solutions, including understanding and documenting the full Capgemini servicenow architecture solution 
Primary point of contact for overall servicenow architecture and functionality; have a full understanding of how hardware, integrations, database and all other servicenow applications are related and dependency impacts of any changes or updates
Be familiar with ITIL process design and concepts

What you’ll bring

Experience architecting, building, and supporting complex implementations in a large-scale enterprise servicenow environment
 Design and development experience of core service management processes and reporting, aligned to the servicenow IT service management tool suite.
 ITIL Qualifications
 Knowledge of other IT service management tool suites, such as those provided by BMC, HP and IBM Tivoli.

The jobholder will be required to undertake such other duties as may be reasonably required commensurate with their grade and position in the Company.

What we’ll offer you

Professional development. Accelerated career progression. An environment that encourages entrepreneurial spirit. It’s all on offer at Capgemini. And although collaboration is at the core of the way we work, we also recognise individual needs with a flexible benefits package you can tailor to suit you.

Why we’re different

At Capgemini, we help organisations across the world become more agile, more competitive and more successful. Smart, tailored, often-groundbreaking technical solutions to complex problems are the norm. But so, too, is a culture that’s as collaborative as it is forward thinking. Working closely with each other, and with our clients, we get under the skin of businesses and to the heart of their goals. You will too.
Capgemini is proud to represent nearly 130 nationalities and its cultural diversity. Our holistic definition of diversity extends beyond gender, gender identity, sexual orientation, disability, ethnicity, race, age and religion. Capgemini views diversity as everything that makes us who we are as an organization, including our social background, our experiences in life and work, our communication styles and even our personality.  These dimensions contribute to the type of diversity we value the most: diversity of thought.

We want to make sure that we find the right people to work in our teams, and we know that working full-time isn’t necessarily right for everyone. So we’d love to hear from you if you feel you’re a great fit for this role, and would like to work flexibly. As an example, some of our team members work four days a week, but travel across the UK during their working days. Or you might prefer to work three days a week (in a job share scenario) with travel limited to Greater London. If you are the right person for this role, we’ll find the right working approach for you.



Posted on:

July 5, 2018

Experience level:

Experienced Professional

Education level:

(i)GCSE or equivalent

Contract type:

Permanent Full Time or Part Time


Any UK Base




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