Service Manager | 9 to 12 years | Bengaluru & Pune

Job Description

  • Responsible for managing and resolving major incidents in respective Service s
  • Responsible for updating Service catalog regularly and clearly with appropriate accurate information for respective Service s
  • Responsible for monitoring Service s performance at frequent intervals usage security availability integrity confidentiality resiliency capacity response time technology obsolescence support requirement of tickets raised severity of the incidents response time for resolution etc
  • Responsible for facilitating Service improvement as necessary to improve customer satisfaction 80 20 rule Responsible for managing interactions across departments within Group IT to get the task s done
  • Responsible for consistent communication in a timely manner with Business owners on Service on aspects such as deployment updates changes issues resolutions and quick fixes Responsible for reviewing validating and publishing performance metrics frequently to management for respective Service s Adopt a data driven approach to problem solving Adopt a collaborative pragmatic approach and persuade people to support decisions

Primary Skill

  • Service Management 

Secondary Skill

  • Team Handling

Ref:

931142

Posted on:

October 20, 2021

Experience level:

Experienced

Contract type:

Permanent

Location:

Bangalore