Service Management-COE

Bangalore – B2

JD:

  • Executing end to end Process consulting projects based on ITIL ISO 20000 CMMI SVC models and frameworks
  • Drive Continuous Service Improvement programs using various methods and techniques
  • Facilitate integration of service management tools, processes and SLA KPIS
  • Define measurement framework for SLAKPI’S
  • Conducting ITIL training programs at all levels  and  active involvement in development and maintenance of training course materials
  • Active contribution in Presales activities and customer relationship management
  • Active contribution in sales and brand building
  • Ownership of client engagements and quality deliverables
  • Contribute best practices to knowledge repository
  • Mentoring ITIL consultants
  • The job may involve short-term, medium, long term deployment at customer locationcould be anywhere in India and Abroad
  • Experience in defining ITIL processes 
  • Should have executed end to end consulting assignment which includes Gap analysis Process Definition implementation road map and auditing
  • Knowledge on Application and infrastructure Maintenance lifecycle and Transition
  • Experience in working directly with clients
  • Excellent communication interpersonal presentation skills
  • Total relevant work experience of 4 10 years and at least 2 years experience in ITIL consulting Process definition Desired Skills & Experience
  • ITIL Expert or at least 2 Intermediate modules certified
  • ISOIEC 20000 Implementer Lead auditor certified
  • Assessmentauditing skills
  • Knowledge on other related frameworks and standards like DevOps Agile ISO 9001 Six Sigma COBIT CMMi SVC  etc will be an added advantage

Ref:

187943

Posted on:

June 22, 2018

Experience level:

Experienced (non-manager)

Education level:

Bachelor's degree or equivalent

Contract type:

Permanent

Location:

Bangalore

Department:

Business Support Function (HR, Marketing, etc)

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