Service Integration SACM Consultant

About us


Capgemini’s Cloud Infrastructure Services unit is a global team of technology experts and domain specialists that helps businesses from all around the world extract maximum business value from their IT investment and facilitates their journeys to the cloud.

In addition to facilitating journeys to the cloud, we support businesses by providing services such as helpdesk services (human and AI powered), network access and maintenance, hosting and maintaining applications, IT operations and much more. We do all this in 24 languages from 4 locations in Poland.

Join our global team and be part of technology transformation. 


Who are we looking for?


Minimum qualifications:
• 2+ years of hands on experience in IT Service Management design, transition or operations
• Understanding of IT Service Management concepts underpinned by formal ITIL certification
• ITIL V3 Foundation Certificate – as a must
• Experience of designing, developing, implementing and/ or operating ITIL aligned processes
• Presentation skills related both to materials preparation and content delivery to multiple audience in the organization
• Facilitation skills to lead clients and internal team members meetings.
• Interpersonal skills, to help negotiate priorities and to resolve conflicts among project stakeholders; such as clients and internal team members
• Strong verbal and writing skills in order to effectively communicate information to clients and internal team members
• Expert organizational and time management skills with the ability to priorities, self-starter able to work independently with minimum of supervision
• Understanding of how business processes are supported by technology
• Awareness of a number of service management tools such as Service Now and BMC’s IT Service Management (ITSM)
• Awareness of Agile methodologies


SACM specific skills:
• Strong analytical skills and ability to evaluate the information gathered from multiple sources, reconcile conflicts, decompose high-level information into details
• Experience of working to forecasting/ estimating
• Proficiency in IT Asset Management Lifecycle processes (including hardware and software)
• Proficiency in Configuration Management process
• Experienced in the technologies that support SACM including auto-discovery tooling
• Experience in using configuration management databases, understanding of data model concept and CMDB architecture


• Experience with interpreting data models and designing reports
• Advanced MS Excel and basic MS Access
• Experienced in the use of KPIs to track trends and identify problems before they occur
• Understanding of Service Asset Financials


Mobility Requirements 
• Ability to Travel: 25%+ travelling to EU (weekends at home), also team members can join projects in USA/ Canada/ regions outside UE 


An advantage would be:
• ITIL Intermediate or ITIL Expert certificate
• Related certifications: COBIT, PMP, Prince2, Agile, etc.


What will you do?


Service Management Consultant in collaboration with clients assists them in the implementation of IT Service Management practices based on Capgemini and industry standards. The role requires thorough business awareness and understanding of implications and accountabilities in wider context within the customer organization.

As Service Asset and Configuration Management (SACM) Consultant you will have an opportunity to work on the Asset and Configuration Management projects in Service Integration sourcing model in complex IT ecosystems.


General accountabilities of the role:
• Leverage the expertise of SACM processes to identify critical success factors and appropriate performance measurements to be incorporated in design of SACM process model
• Proactively identify business opportunities for both Service Integration capability and Project and Consulting service line within current and perspective customer environments
• Carry out the discovery process and leverage capabilities of automatic discovery tools
• Conduct maturity assessment of SACM processes in the organization and the level of business – IT alignment
• Translate customer’s business requirements into IT delivery, taking into consideration the technology constraints and complexity of IT ecosystem
• Ensure that the interfaces to other ITIL processes are identified and incorporated in the process model
• Ensure that any related services provided by multiple service towers have been integrated in the Service Integration SACM process model
• Produce the SACM process documentation (policies, process, procedures) aligned with ITIL principles and contractual requirements
• Oversee deployment of CMDB/AMDB in ITSM toolsets (ServiceNow, BMC Remedy) and coordinate activities of tool developers
• Provide ‘Early Life Support’ – delivering Service Integration SACM services and handing over support to the future delivery teams


What we offer?



  • Working with great people and in legendary atmosphere
  • No formal dress code
  • Annual family picnics
  • Unforgettable integrational events
  • Employee volunteering opportunities and interesting CSR projects
  • We value and respect diversity in terms of gender, nationality, roles, age, interests
  • Internal celebration initiatives: Children's Day, St. Nicholas Day and many more
  • Supporting employees' hobbies: Business Run, e-sport games, basketball, volleyball




  • Development in expert or leader competencies
  • Broad training offer with possible co-funding
  • Access to MIT Sloan Management Review Polska knowledge base
  • Introduction plan for new employees and Buddy Initiative
  • A wide range of instructor-led and e-learning trainings
  • Co-financing for post-graduate studies and courses
  • Many companies under one roof / internal headhunters
  • Internal development events: conferences, meetings, communities
  • Education First platform for learning English online




  • Bonuses, including those for new employees recommendation
  • Additional life insurance
  • Access to MyAudiobooks – Entertainment and personal growth in audio version
  • Attractive package of extra benefits of your choosing (fitness, gym, cinema, etc.)
  • Disability inclusion, assistive technologies, reasonable accommodations
  • Private medical care for you and your family
  • Bicycle parking and carpooling options
  • Free coffee, water, milk and wide range of teas
  • Anti-smog plants in offices
  • Car leasing




Posted on:

November 29, 2019

Experience level:

Experienced Professional

Contract type:

Stałe zatrudnienie, pełny etat


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