Service Desk Analyst 0-1years Bangalore

We are hiring candidates for Service Desk Analyst role for Bangalore Location

Roles & Responsibilities:

• Provide level 1 support by picking the phone calls & support for logging, tracking, Resolution and reporting of help desk incidents and service requests
• The activities associated with restoring normal service operation as quickly as possible and to minimize the adverse impact on business operations, thus ensuring that the best possible levels of service quality and availability are maintained
• Should also provide accelerated response to the executive users within the customer organization

Job Description

:• Must have updated back-end of knowledge base of most common desktop level issues faced by users that enables users to resolve an incident, create a request, report an incident and review the        status of submitted requests etc. 
•  Candidate with knowledge on BMC remedy will be preferred


Years of Expereince :0-1years

Location: Bangalore


Primary skill(must have)

• Must be graduate
• Strong communication & analytical skills & good team player
• Good to have ITIL V3 certified

Contact Person

Varadaraj P Ashrit


Apply now