Service Desk – 2 to 4Yrs – Bangalore
Service Desk Agent Role
6 months to 3 years Experience in handling US customers with good US accent.
IT Service Desk exposure and Hands on experience on call taking role.
Good knowledge on all versions of Windows OS, MS Office, Citrix, VPN, Good Mbile, Blackberry troubleshooting, etc.
Ability to take ownership and meet the set KPI target.
Very good communication and customer relationship skills
Analytical and Result Oriented
Customer focus and Professional Ethics
Develop and demonstrate an understanding of customer and business need
Resolve escalated customer and vendor issues