Service Delivery Manager – 9 to 12 Years – Mumbai

Short Description

Service Operations Manager – 9 to 12 Years – Mumbai

Qualifications
Job Responsibilities

Job Title: Service Operations Manager

Experience: 9 – 12 Years

Location: Mumbai
 

Job Description

  • Manages people and or services delivered from an account via Operation Leader and SDMs to the client, ensuring the services are provided to an appropriate quality to meet contractual obligations. 
  • Experience / Knowledge with End User Services, preferred SCCM, SOE.  
  • Coordinates delivery of RUN Services as per set standards of account.    
  • Meet and Exceed the defined SLA OLA s.    
  • Thorough understanding of all contractual obligations and ensures they are met.   
  • Resources Management of direct and rolled up team members including workforce planning attrition and talent management.     

Contact Person – Alka Sharma

Ref:

371953

Posted on:

December 2, 2019

Experience level:

Experienced

Contract type:

Permanent

Location:

Mumbai

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