Service Operations Manager – 9 to 12 Years – Mumbai
Job Title: Service Operations Manager
Experience: 9 – 12 Years
- Manages people and or services delivered from an account via Operation Leader and SDMs to the client, ensuring the services are provided to an appropriate quality to meet contractual obligations.
- Experience / Knowledge with End User Services, preferred SCCM, SOE.
- Coordinates delivery of RUN Services as per set standards of account.
- Meet and Exceed the defined SLA OLA s.
- Thorough understanding of all contractual obligations and ensures they are met.
- Resources Management of direct and rolled up team members including workforce planning attrition and talent management.
Contact Person – Alka Sharma