Service Centre Team Leader | 7 to 9 Years | Kolkata

JOB DESCRIPTION

  • Managing a team that obtains client information by answering telephone calls; interviewing clients; verifying information.
  • Determines eligibility by comparing client information to requirements.
  • Informs clients by explaining procedures; answering questions; providing information.
  • Maintains communication equipment by reporting problems.

PRIMARY SKILLS

  • Maintains and improves team quality results by adhering to standards and guidelines; recommending improved procedures.
  • Updates job knowledge by studying new product descriptions; participating in educational opportunities.

SECONDARY SKILLS

  • Accomplishes team and service delivery mission by completing related results as needed.
  • Team performance reporting and management.

Ref:

604621

Posted on:

January 26, 2021

Experience level:

Experienced

Contract type:

Permanent

Location:

Kolkata