- ServiceNow Catalog Management Developer Tasks Creation of new Catalog Items in a federated ITSM environment on ServiceNow in a multi supplier eco system.
- Maintenance of existing Catalog Items Modification in existing Catalog Items Retire Catalog Item.
- Development of workflows for request fulfillment up to complex including integration of various data sources.
- Provide effort estimation for small medium complex new Catalog Items Ensure harmonization and standardization Ensure state of the art user experience for user facing.
- Service Request Catalog Consult customer and suppliers Service Owners on Catalog Items.
- Coordinate and align with Service Owners Suppliers on integration across multiple ServiceNow instances Operate Catalog Items Incident process Skills.
- Well experienced ServiceNow developer Enhanced knowledge of ServiceNow ITSM applications esp for Service Request Management and Service Catalog.
- Enhanced knowledge in ServiceNow catalog workflow configurations especially configuration of complex items and workflows.
- Strong understanding of IT Service Management and ITIL process Enhanced communication capabilities.
- Enhanced experience in handling of large data volumes in complex environment Technical
- Service catalog manager