Service Asset & Configuration Manager (SACM)- ITIL Service Management

Location

Hybrid working, occasional travel to the site Manchester site will be required. 

An overview of the role

Capgemini provides a service to a UK Public Sector organisation. As part of a multi-source delivery model, Capgemini is responsible for managing the delivery of cross-service operations functions from a number of suppliers providing: end user computing, hosting, service desk and network services.  
Asset management plays a key role underpinning the service.  The Asset management team is responsible for the governance of Capgemini’s own assets in accordance with the client’s process and policies. 

The Asset and Configuration Manager collaborates and works closely with Configuration management and Change management functions alongside Business Service Managers, Service Desk, clients and suppliers. The Asset and Configuration Manager is responsible for driving improvement within Asset Management and Service Integration. The role is client facing and is also required to contribute to the development and deployment of an ITIL aligned process, and configuration of the underlying ITSM toolset.
 

The work

•    Ensures the delivery of the SACM service for the account
•    Registers and/or ensures registration of new Assets / CIs;
•    Ensures Service Delivery teams who directly support the CIs and assets are following the prescribed SACM lifecycle processes and related Install, Move, Add and Change (IMAC) processes to communicate change to the CMDB and ensure all updates are maintained in a timely and accurate manner;
•    Ensures the proper relationships as defined in the agreed Configuration Models are managed and maintained; this includes (but is not limited to) people, IT components, and contracts;
•    Audits the CMDB as planned in the Audit Schedule to ensure accuracy – via physical or auto-scans; proactively identifying discrepancies and driving same to closure to maintain accuracy of the CMDB and enforce SACM / Change Management process and policies;
•    Maintains SACM lifecycle process; executes Quality Assurance over SACM process and policies;
•    Provides SACM Service Level Agreement reporting, both operational and ad-hoc reports as required and agreed;
•    Follows and champions SACM process & technology standards;
•    Monitor’s and assists service delivery in enforcing defined SACM policies;
•    Works closely with the Change Manager to ensure that CI changes / updates are reflected in the CMDB in a timely manner;
•    Manages the on-going updates to the CMDB – via manual or automated processes;
•    Managing contract related information associated with the hardware assets including master lease and lease schedules, asset warranty and maintenance terms.
•    Manage software licensing information.

The jobholder may be required to undertake such other duties as may be reasonably required commensurate with their grade and position in the Company.
 

Why you?

Candidates will need to be confident in their own ability and have a very good all-round understanding of IT. The successful candidate will need to be process driven, be able to deliver to deadlines and possess flexibility and a collaborative approach.   

Technologies Used:
•    General knowledge of desktop products, procurement and operational delivery of services.
•    MS Office skills in Word and Excel.
•    Knowledge of the use of ServiceNow (desirable)
 

Person Specification:
Essential:  
•    Asset and Configuration Management experience 
•    Quality documentation and report writing ability.
•    General Management skills (Time management, Communication Skills, Staff Management etc.)
•    Experience of managing meetings and facilitation skills
•    Excellent documentation and report writing ability
•    Flexibility and ability to cope with pressure situations
•    Knowledge of better practice methodologies (ITIL, Deliver etc.).
•    Excellent communications skills required
•    Excellent organisational skills
•    Desire to succeed and to drive improvement on behalf of Capgemini and the Client 
•    Must be confident and have good leadership, communication and presentation skills
•    Experience of leading teams
 

Desirable:
•    Experience of working with 3rd parties 
•    ITIL v3 Foundation 
•    Knowledge of the working practices and infrastructure within Data Centres, Operations Centres and Service Desks 
•    Experience of implementing Asset and Configuration management 
•    Familiarity with Financial regulations
•    Good understanding of the IS Business

What makes Capgemini unique

Capgemini offers the opportunity to shape your career path, based on your interests and ambitions.  For example, if you want to become a ‘People Manager’ Connected Manager learning journey is there for you.  If you want to become an ‘Architect’ our Global Architect Community offerings can help you get there. 

Employee wellbeing is vitally important to us as an organisation.  We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions.  To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas.  We have also invested in wellbeing apps such as Thrive and Peppy. 

 

Get the future you want

Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask. But when you join Capgemini, you join a thriving company and become part of a diverse collective of free-thinkers, entrepreneurs and industry experts. A powerful source of energy that drives us all to find new ways technology can help us reimagine what’s possible. It’s why, together, we seek out opportunities that will transform the world’s leading businesses. And it’s how you’ll gain the experiences and connections you need to shape your future.  By learning from each other every day, sharing knowledge and always pushing yourself to do better, you’ll build the skills you want. And you’ll use them to help our clients leverage technology to grow their business and give innovation that human touch the world needs. So, it might not always be easy, but making the world a better place rarely is. Capgemini. Get The Future You Want.

About Capgemini

Capgemini is a global leader in consulting, digital transformation, technology and engineering services. The Group is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year+ heritage and deep industry-specific expertise, Capgemini enables organisations to realise their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. Today, it is a multicultural company of 270,000 team members in almost 50 countries. With Altran, the Group reported 2019 combined revenues of €17billion.

 

Ref:

1120002

Posted on:

December 17, 2021

Experience level:

Experienced Professional

Contract type:

Permanent Full Time

Location:

North West

Department:

Infrastructure & Service Integration