Senior Tools Consultant (Quality Assurance) + Service Now

About us:


Capgemini’s Cloud Infrastructure Services unit is a global team of technology experts and domain specialists that helps businesses from all around the world extract maximum business value from their IT investment and facilitates their journeys to the cloud.

In addition to facilitating journeys to the cloud, we support businesses by providing services such as helpdesk services (human and AI powered), network access and maintenance, hosting and maintaining applications, IT operations and much more. We do all this in 24 languages from 4 locations in Poland.

Join our global team and be part of technology transformation. 


Who are we looking for?


•    3+ years of practical experience in software testing (is a must)
•    Demonstrable (2-3 years) experience as a ServiceNow Administrator.
•    Strong “Team Spirit” and willingness to integrate
•    Demonstrable (2-3 years) experience working with ITIL processes.
•    Demonstrable (1-3 years) experience in JavaScript coding.
•    Certified System Administration would be a plus.
•    ITIL Foundation would be a plus.
•    Knowledge of issue / bug tracking systems (Jira, Trac, Kanbanery, TFS)
•    Knowledge of testing standards (i.e. ISTQB TFL/Advanced) will be a plus
•    Professional approach to work, strong sense of responsibility to the customer


What will you do?


You will be responsible for driving Test Automation to deliver technology innovation through ServiceNOW projects for global clients and government agencies. You may be engaged in Quality Assurance and Test Automation in variety of ServiceNOW projects:
– Migration to ServiceNOW
– ServiceNow instance upgrade
– Digital transformation covering automation of processes and fulfilment, 3rd party integrations and orchestration, implementation of CSM/HR/ITBM, PPM/SecOps etc.
– Custom applications development
– Building sustainable CMDB with ServiceNOW Discovery or other discovery tools
– Building Service Catalog with Service Portal and fulfilment automation
– Integrating ServiceNow with cloud service providers' platforms



Main accountabilities:

• Manual/Automatic Test Cases development
• Creating (programming) test cases using ServiceNOW ATF
• Manually/Automatically executing test cases
• Reviewing software requirements documentation
• Creating and maintaining test cases from requirement documentation
• Defect reporting and management
• Liaising with the Project Management and Development teams to ensure adherence to quality during the development process
• Providing reports and metrics on test activities


What we offer?



  • Working with great people and in legendary atmosphere
  • No formal dress code
  • Annual family picnics
  • Unforgettable integrational events
  • Employee volunteering opportunities and interesting CSR projects
  • We value and respect diversity in terms of gender, nationality, roles, age, interests
  • Internal celebration initiatives: Children's Day, St. Nicholas Day and many more
  • Supporting employees' hobbies: Business Run, e-sport games, basketball, volleyball



  • Development in expert or leader competencies
  • Broad training offer with possible co-funding
  • Access to Harvard Business Review knowledge base
  • Introduction plan for new employees and Buddy Initiative
  • A wide range of instructor-led and e-learning trainings
  • Co-financing for post-graduate studies and courses
  • Many companies under one roof / internal headhunters
  • Internal development events: conferences, meetings, communities
  • Education First platform for learning English online



  • Bonuses, including those for new employees recommendation
  • Additional life insurance
  • Access to MyAudiobooks – Entertainment and personal growth in audio version
  • Attractive package of extra benefits of your choosing (fitness, gym, cinema, etc.)
  • Disability inclusion, assistive technologies, reasonable accommodations
  • Private medical care for you and your family
  • Bicycle parking and carpooling options
  • Free coffee, water, milk and wide range of teas
  • Anti-smog plants in offices
  • Car leasing




Posted on:

December 11, 2019

Experience level:

Experienced Professional

Contract type:

Fixed-term Contract


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