About
Capgemini

With
more than 180,000 people in over 40 countries, Capgemini is a global leader in
consulting, technology and outsourcing services. The Group reported 2015 global
revenues of EUR 11.9 billion. Together with its clients, Capgemini creates and
delivers business, technology and digital solutions that fit their needs,
enabling them to achieve innovation and competitiveness. A deeply multicultural
organization, Capgemini has developed its own way of working, the Collaborative
Business Experience™, and draws on Rightshore®, its worldwide delivery model.

Learn
more about us at www.capgemini.com.

Rightshore®
is a trademark belonging to Capgemini.

Capgemini
is an Equal Opportunity Employer encouraging diversity in the workplace. All
qualified applicants will receive consideration for employment without regard
to race, national origin, gender identity/expression, age, religion,
disability, sexual orientation, genetics, veteran status, marital status or any
other characteristic protected by law.

This
is a general description of the Duties, Responsibilities and Qualifications
required for this position. Physical, mental, sensory or environmental demands
may be referenced in an attempt to communicate the manner in which this
position traditionally is performed. Whenever necessary to provide individuals
with disabilities an equal employment opportunity, Capgemini will consider
reasonable accommodations that might involve varying job requirements and/or
changing the way this job is performed, provided that such accommodations do
not pose an undue hardship.

Click
the following link for more information on your rights as an
Applicant:http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

Location: Horsham Township, PA

Role:

Care
Contact Coordinator – Transcriptionist

Grade:

Role
Description

Role
Overview:
The
Care Contact Coordinator – Transcriptionist primary role is for providing
transcription duties and care contact support to the Care Management
Department.
General
Responsibilities / Accountabilities:
Include the following. Other duties may be
assigned.
1.Performs
transcription and data entry duties as assigned.
2.Establishes
and maintains empathetic working relationships with clients.
3.Establishes
working relationship with referral sources.
4.Shares
and reports legal and professional issues pertaining to confidentiality,
privacy, and other compliance related concerns.
5.Performs
other duties to support departmental operations as listed below and
requested.
6.Performs
claims intake duties as assigned.
7.Completes
telephonic interview; demonstrates the use of interviewing skills that
include the professional judgment to probe as necessary to uncover underlying
concerns of the client.
8.Works
closely with all identified members of the team throughout the process.
9.Evaluates
and maintains a satisfactory level of perceived client satisfaction.
10.Performs
duties as requested, including but not limited to working as back up for
revisit orders, non-clinical status updates, updating home care
authorizations, ordering paperwork, and intake referrals for other customer
accounts.
11.Provides
exceptional customer service to all internal and external contacts.
Qualifications
(Education/Experience/Certification)
CERTIFICATES,
LICENSES, REGISTRATIONS

Medical Terminology
EDUCATION
and/or EXPERIENCE
High school diploma or general education degree
(GED). Six to 12 months of related experience and/or training. Basic
knowledge of Windows, Excel and Word.Must type 45 WPM.
COMPETENCIES
Customer Service, Loyalty,
Teamwork, Motivation, Integrity/Honesty and Work Standards

Competencies

Proficiency
Level

Core
Behaviors

Living
Capgemini Values, Diversity, Life Balancing, Professional Integrity, Client
Value & Service Excellence, Collaboration, Flexibility, Initiative,
Resilience, Continuous Learning & Self Development

Meets Expectations

Professional
Competencies

Foundation
Skills:Time/Task
Management, Attention to detail, Conflict Management, Decision Making &
Judgment, Communicating, Presentation, Influencing

4 – Progressing

Service
& Delivery:Planning
& Organizing, Managing & Controlling, Requirements Assessment,
Analytical Problem Solving, Solution Design, Project Closure, Documentation

4- Progressing

People
Leadership:Staff
Acquisition, Leadership Conduct, Managing Others, Developing Others

N/A

Client
Acquisition & Development:Managing Relationships, Executive
Interaction, Client Organizational Awareness, Generating & Transforming
Opportunities

N/A

Innovation
& Capability Growth:Awareness of External Environment, Innovation, Capgemini
Business Acumen, Knowledge Sharing / Leveraging Knowledge, Reuse,
Facilitation

N/A

Business
Leadership:Business
Planning & Execution, Global Perspective,Visionary leadership

N/A

Technology
Awareness and Leveraging:Technology Awareness, Technology Leverage

N/A

Role Specific Competencies

BPO
Technology

4- Progressing

Commercial
Control

N/A

BPO
Process

3- Proficient

Analytics

4- Progressing

Proficiency levels

1 –
Master (role model)
·Demonstrated
consistent excellence in applying
this competency
·Recognized
thought leader on this competency
2 –
Experienced (extensive practical application
and experience)
·Demonstrated
consistent achievement in applying
this competency
·Is
routinely sought out to coach others in the application of this competency
3 –
Proficient (practical application and experience)
·Have
applied this competency independently in
many situations
·Capable
of coaching others in the application of
this competency

4 –
Progressing (limited practical application
and experience)
·Applied
this competency but still require guidance to perform successfully
5 –
Baseline (theoretical knowledge)
·Newly
developing this competency and have completed formal training or on-the-job
training
·Have
limited or no applied experience in this competency and require a high level
of guidance to perform successfully
N/A –
Not Applicable
·The
competency is not applicable to the grade/role

Apply now