WORK LOCATION: New York City, NYTechnical & Behavioral Requirements6+ years’ experience in managing desktop support site operations function6+ years’ experience in architecture, design, and/or operational management of Microsoft Collaboration products and related technologies3+ years’ experience in managing direct reports of 5 or more individualsManaged a team or set of services in an outsourced model for 4+ yearsProven knowledge of Active Directory, Office 365, Skype for Business, e-Fax, McAffe Anti-Virus, SharePoint, SCCM 2012, Casper Suites, MS Office products, Adobe products, SAP, Oracle Clients in Windows Server and desktop platforms and ecosystem.Experience in Mac OS X Directory Services integration with ADProficiency in UNIX command line including Shell scripting and AppleScriptKnowledge of modular deployment methodologies and image maintenanceMac OS X el Captain Directory Services integration with ADProficiency in UNIX command line including Shell scripting and AppleScriptKnowledge of modular deployment methodologies and image maintenanceMac OS X administration: Server Admin, Remote Desktop, NetBoot/Net Install, Deploy Studio.Proficient in supporting Mac applications including but not limited to; Adobe InDesign, Photoshop, Apple Mail, Word, Excel and PowerPoint and cloud applications.Strong demonstrated experience with Active Directory and laptop/desktop/printer hardware architecture.Strong demonstrated experience in end-user device technologies, asset management systems, security tools, desktop deployment and annual refresh strategies, and utilities related to desktop service.Ability to successfully lead projects related to the provisioning of desktop and other general office and media solutions (client and server).Excellent troubleshooting skills on Desktop side operation system and relevant tools. Here are the list of O/S but not limited to.Mac OS X 10.8.x 10.9.x10.10.xWindows 7 EnterpriseWindows 10 EnterprisePlan and execute the Patch and application upgrade rollout as a defined scheduled interval or before the End of life of that products (Hardware & Software)Expertise in managing home grown application installation & Configuration and 3rd party application suites.Proven knowledge of Desktop imaging and standardizing the images, package deployments and document the procedures.Candidate should have the knowledge of both windows and Mac environment knowledge on supporting end user computing devices.Lead EUC staff and resources throughout a project activity as well as day to day operations.Oversee and monitor EUC services performance and ensure CSAT are met and/or exceed required service levels.Provide weekly, monthly performance statistics of Service SLAs and Asset, inventory to client.Maintain knowledge of current industry best practices and implement proper solutions were practical.Contribute to the development of standards, policies and procedures and adhere to IT standards, policies and procedures.Bachelor degree in computer related fieldCertification – Mandatory (At least one certification in Apple and Microsoft)Apple Technical Coordinator (ACTC 10.8/10.9)Apple Certified Support Professional (ACSP 10.8/10.9)Mac Integration Basics (MIB 10.8/10.9)Microsoft Certified Technology Specialist (Windows 7)Microsoft Certification on Administrating System center 2012 configuration ManagerKey Skills Needed:The position will be responsible for managing the planning, building, and running of the following services and technologies:Desktop Site Operations & Support ModelsDesktop Technologies: Operating System Lifecycle, PC Lifecycle Management, Patch & Anti-Virus Management, Mobile Device Management, Inventory/Asset Management etc.Core & Collaboration: Active Directory, Office 365, Instant Messaging, SharePoint, File Sharing, Skype for BusinessThe candidate must possess excellent technical knowledge, team leadership and development, project management, operational focus, metrics driven capabilities, and communication skills.Design, Create and maintain stable and efficient endpoint image/builds for PC and MAC Environment.To develop methods and procedures for the deployment of PC and Mac OS X machines in a corporate environmentDesign and create reports within Management systems (SCCM and Casper) for strategic decision making (Licensing, Patch/Vulnerability, Asset Intelligence etc)Environment, ensuring that software distribution, patch management and upgrades can be managed centrally.To undertake complex problem solving and to provide assistance to colleagues and internal customers ensuring that they are dealt with in a pleasant, professional and timely manner.A successful candidate will have proven experience in working in a highly complex, global environment with coordination across teams and regions to build activities such as pilots and production deployments, and run activities (day to day operations) adhering to ITIL principals.The candidate must be able to work with IT and business staff, Executive level personnel, able to solve their technical issues in a very efficient way.

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