We are looking for a talented Senior / Service Designer with a great mix of design thinking and consulting skills to join our team in Helsinki!
Why join frog?
Joining frog means joining the “pond,” a global network of studios, each with a thriving in-person and vibrant virtual culture. frogs are curious, collaborative and courageous, united by our passion for improving the human experience through strategy, innovation and design, while each bringing unique and diverse skills and experiences to the table. Our collective goal is to continue to challenge what’s possible when it comes to helping our clients and partners launch new products, services and businesses.
At frog, we draw on our global reach and local knowledge to solve complex problems and create innovative, sustainable solutions that touch hearts and move markets. frogs prize humour, positivity and community just as highly as performance and outcomes. Our culture is open, flexible, inclusive and engaging. We are home to rebels, visionaries and dreamers that disrupt the status quo. Together, joined under the world’s largest premium cross capability hub, we will advance the human experience through strategy and vision.
What you will be doing?
As a Service Designer at frog you are responsible for the creation of revolutionary services. This involves designing practical, functional and desirable digital services mapped with customer’s business objectives and technology roadmaps. We expect the successful candidate to be truly professional at gathering and utilising business and customer insights, and to have the ability to re-frame service challenges, articulate opportunities, define strategies, create concepts and lead the development of innovative new services from initial brief to delivery.
Your passion is to build solutions that create advantages for our customers and provide unmatched experiences to end-users. You fluently combine human, business and technology viewpoints, and master customer listening. You are familiar with leading contextual user research, mapping user experiences and customer journeys as well as leading co-creation workshops, idea generation, prototyping and blueprinting service solutions to name a few.
As a Service Designer you will have your own client/project responsibilities and you’ll manage and deliver projects together with other creative team members. You should possess a natural ability to articulate the value of design in transformations. You are a natural communicator and love to receive/offer constructive feedback from/to colleagues. Your background can vary from design, business or technology.
We’re looking for people who care about their work and people they work with. We want you to be proud of the things you design and develop.
Understand the service related problems/challenges of customers and end-users
Solve problems with natural innovative and analytical skills
Work with customers, business stakeholders and staff to develop customer and business centric concepts
Produce a range of service design deliverables for different touch points
Run creative workshops
Communicate the fundamental concepts of service design to key stakeholders
At least 4+ years of relevant experience
Experience with service design for digital services as well as service design tools and methods
Strong presentation, influencing and social skills
Fluent Finnish skills and excellent written and verbal communication skills in English
Affinity with frog’s values, and a passion for creating products that meet people’s functional and emotional needs
Eagerness to learn and grow as well as mentor and elevate other creative people into service design thinking
We offer a collaborative and inclusive environment that pushes you to learn and grow. frogs are open, flexible and prize positivity as highly as performance and outcomes. You’ll be working as a part of a multidisciplinary team with diverse clients, who range from start-ups to Fortune 500 companies.