Title: Senior Service Delivery Manager – Oracle
Total Experience: 13 – 16 Years
Location: Mumbai / Bangalore
Graduation : B.E
Post Graduation : Any
- Manage large AM AD engagement 300 FTE which is cross functional and across several technologies;
- Experience of 15+ years in IT and Delivery;
- Excellent communication skills and ability to manage and handle clients;
- Focus on billing details, service deliverables KPI reporting SLA adherence open issues and initiatives;
- Reporting up all service delivery indicators to senior leadership and clients as applicable;
- Provide leadership and guidance to the team.
- Manage BI engagement.