Senior Business Analyst – Project Manager

Job Responsibilities


Title: Senior Business Analyst Project Manager  


Location: Whippany, NJ ( Remote until COVID)


Role and Responsibilities:
• Responsible for the successful delivery of projects
• Plan and budget for Contact Center Technology projects 
• Contact Center develops and maintains the contact center applications BU using Technology 
• Customer facing self-serve applications like IVR as well as assisted channel applications like agent desktop automated case management etc. 
• Responsible for the successful delivery of projects to plan budget quality and governance standards 
• Develop and manage project plans and resource plans in compliance with Client project methodology standards 
• Work with the business groups product owners and technical team to elicit interpret analyze and validate requirements for projects programs 
• Transform business requirements into technical or system requirements and document as stories 
• Ensure that the technical development resources understand the business ask and are able to build against it and ensure the final product is built as requested
• Analyze any possible impacts to existing systems or BAU functions
• Communicate the identify impacts appropriately across the impacted teams 
• Own the creation of stories and features manage feature decomposition documentation of dependencies and story templates for repeatable features 
• Manages Critical path and Risks 

Must have:
• 6 year experience as a Business Analyst Project Management 
• 3 years of working with Agile Project management principles in managing multiple projects 
• Prior experience in Banking and financial services 
• Skills that will help you in the role • Service Now Agile Central 
• Proficient in Microsoft Office suite 
• Experience in working with distributed teams 
• Experience with Amazon Connect or Salesforce


Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Click the following link for more information on your rights as an Applicant –  Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.



Posted on:

December 24, 2021

Experience level:

Experienced (non-manager)

Contract type:

Permanent Full Time (us-en)

Business units:

FS (us-en)


Financial Services