About
Capgemini

With
more than 180,000 people in over 40 countries, Capgemini is a global leader in
consulting, technology and outsourcing services. The Group reported 2015 global
revenues of EUR 11.9 billion. Together with its clients, Capgemini creates and
delivers business, technology and digital solutions that fit their needs,
enabling them to achieve innovation and competitiveness. A deeply multicultural
organization, Capgemini has developed its own way of working, the Collaborative
Business Experience™, and draws on Rightshore®, its worldwide delivery model.

Learn
more about us at www.capgemini.com.

Rightshore®
is a trademark belonging to Capgemini.

Capgemini
is an Equal Opportunity Employer encouraging diversity in the workplace. All
qualified applicants will receive consideration for employment without regard
to race, national origin, gender identity/expression, age, religion,
disability, sexual orientation, genetics, veteran status, marital status or any
other characteristic protected by law.

This
is a general description of the Duties, Responsibilities and Qualifications
required for this position. Physical, mental, sensory or environmental demands
may be referenced in an attempt to communicate the manner in which this
position traditionally is performed. Whenever necessary to provide individuals
with disabilities an equal employment opportunity, Capgemini will consider
reasonable accommodations that might involve varying job requirements and/or
changing the way this job is performed, provided that such accommodations do
not pose an undue hardship.

Click
the following link for more information on your rights as an
Applicant:http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

Location: Pensacola, FL

Customer
Service Representative Level 3

Customer
Contact Center

Job
Description

Job
Title: Customer Service
Representative Level 3 – Customer Contact Center

Department: Customer Contact Center

Reports
To: Supervisor

SUMMARY

This
job provides customer service in a call center environment by primarily
receiving and responding to telephone inquiries from policyholders,
beneficiaries, providers, agents, or others for information concerning
insurance policies by performing the following duties.

ESSENTIAL
DUTIES AND RESPONSIBILITIES include the following. Other duties may be
assigned.

Provides
information and assistance to providers, agents, policyholders, and others by
responding to telephone inquiries from CHCS third third-party administrator
clients for; Medicare Supplement Policies,
LTC Policies, Hospital Indemnity Policies, Cancer, Dental, Disability
Policies, etc .Accurately
provide information regarding various insurance questions (i.e., verification of
benefits, claims status) by accessing and updating software system data within
company response standards.Provides
service and follow-up on insurance questions by researching company records to
obtain information requested by customer, performing routine transactions, and
retrieving results from an online terminal.Maintains
working knowledge base of all company products and services, and assists in the
development of the level 1 counterparts.Complying
with company regulations regarding Privacy, confidentiality, and private health
information.Providing
written and oral communication to policyholders, agents, providers, and others
regarding inquiry status and resolution.Responds
to callers inquiry’s within an allotted amount of time, and follows up as
promised in regards to escalated issues and situations.Checks
escalation log multiple times within a week, and ensures that open escalations
are closed properly. ;Initiate
and complete Call Tracks, checklists, and supportive clerical responsibilities
as necessary.Ability
and Flexibility to work various shifts as required.Able
to type speed of 35 wpm with 95% accuracy rate

SUPERVISORY
RESPONSIBILITIES

This
job has no supervisory responsibilities.

QUALIFICATIONS

To
perform this job successfully, an individual must be able to perform each
essential duties satisfactorily. The requirements listed below are
representative of the knowledge, skill, and/or ability required. Reasonable
accommodations may be made to enable individuals with disabilities to perform
the essential functions.

Accurately
entering data via Windows-based environmentIntermediate
computer skillsKnowledge
use of basic math and English spelling and grammar skills

EDUCATION

High
school diploma or general education degree (GED); and six months related call
center experience and/or training.

LANGUAGE
SKILLS

Ability
to read and comprehend simple instructions, short correspondence, and
memos. Ability to write simple
correspondence. Ability to effectively
present information in one-on-one and small group situations to customers,
clients, and other employees of the organization.

SOFT
SKILLS COMPETENCIES

Customer
Service, Integrity/Honesty, Oral Communications, Motivation,
Organizational/Planning/Organizing

MATHEMATICAL
SKILLS

Ability
to add, subtract, multiply, and divide in all units of measure, using whole
numbers, common fractions, and decimals.
Ability to compute rates, ratio, and percent and to draw and interpret
bar graphs.

REASONING
ABILITY

Ability
to apply common sense understanding to carry out detailed but uninvolved
written or oral instructions. Ability to
deal with problems involving a few concrete variables in standardized
situations.

CERTIFICATES,
LICENSES, REGISTRATIONS

AHIP
and/or LOMA certifications desired.

PHYSICAL
DEMANDS

The
physical demands described here are representative of those that must be met by
an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities
to perform the essential functions.

While
performing the duties of this job, the employee is regularly required to
sit. The employee frequently is required
to use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to walk
and talk or hear. The employee must
regularly lift and/or move up to 10 pounds.
Specific vision abilities required by this job include close vision, and
ability to adjust focus.

WORK
ENVIRONMENT

The
work environment characteristics described here are representative of those an
employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities
to perform the essential functions.

The
noise level in the work environment is usually moderate.

Apply now