SAP Service Delivery Manager


Role : SAP Service Delivery Manager


Location : Bangalore


Experience : 13+ Years in IT is must



JD :


•            Responsible for managing E2E delivery for a large SAP AMS account.

•            Delight clients with our delivery and continuous improvements on delivery process, quality and productivity 

•            Deploy various innovation levers to reduce operational cost,  faster time to market and improved user experience including various automation and industrializations levers  

•            Participate in creating proposals, deal reviews and making presentations to the clients

•            Conduct periodic delivery reviews  identify issues and resolve them  advise on risks and suggest corrective actions 

•            Manage and improve offshore cost of delivery and contribution margins 

•            Work with onsite delivery executives and transform delivery 

•            Work with client executives and enhance offshore business  Add on sales  

•            Work with the project leads to build capability plans in line with upcoming requirements  includes cross training and upscaling

•            Work closely with customer management to understand the business requirement for the projects 

•            Developing effective working relationships and ongoing management processes for the project 

•            Manage all Project Finances 

•            PNL, Cost and Invoices and Benefits  

•            Manage, monitor and motivate the cross functional teams assigned to the projects 

•            Must have managed Large Engagements into Application Management space

•            Good knowledge of Project Management  ITIL and CMMI Level 5 processes 

•            Experience of Rightshore distributed delivery model across BUs and geographies 

•            Must be from SAP Background 

•            Must have strong Solutioning skills



Posted on:

January 9, 2020

Experience level:

Sr Hires

Contract type:





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