SAP

Job Description

  • Coordinates the response to incident reports ensuring relevant prioritization and detail to allow effective investigation Identifies the correct procedures or channels for resolution and monitors resolution activity and progress updates to customers Ensuring post review of priority  
  • Incidents Chairing the incident and problem review meetings
  • Following defined escalation path when needed as defined in the escalation policy
  • Notifying the participants in the Incident

Primary Skills

  • SAP Incident Manager 4 – 6 years of experience

Secondary Skills

  • Management process when standards and procedures are not being followed
  • Rerouting misdirected incidents that have not been handled in a timely manner
  • Responding to the Incident Analysts regarding escalation issues in a timely and appropriate fashion Identifying incidents which need special attention or escalation

Ref:

891301

Posted on:

August 2, 2021

Experience level:

Experienced

Contract type:

Permanent

Location:

Bangalore

Department:

Enterprise Resource Planning