We are looking for SAP CRM Functional consultant.
The SAP Functional Analyst – CRM is responsible for the support of SAP CRM business processes, for configuration and testing of SAP CRM applications and for related deployment activities. They will play a significant role in the design process, implementation and ongoing enhancements for the overall SAP CRM Module.
Realize the technology solution in order to fulfill business requirements, including design frameworks, documentation and proof of concept needs while adhering to documentation, configuration, security, development, and testing standards and guidelines.
Translate business requirements into detailed functional specification design and interface design documents for development, testing and implementation.
Knowledge of business master data set up and knowledge in replication to other systems.
Analyze existing custom developments, objects, modifications and evaluate the impact of changes on them.
Understanding of SAP middleware functions including BDOC architecture, replication, message queues, and request processing
Good understanding of CRM BSP Component Workbench.
Good understanding of CRM processes including Web Interfaces
Good knowledge of CRM configuration experience with SAP ECC integration.
Good Knowledge of the following business processes related to utilities industry
Service Order Management & Service Contract ManagementBusiness Master Data
• Interaction Center and associated Utilities Processes
• Interaction Records
• Business Partner Contacts
• Regional Structure.
• Move-In/Out and Disconnect/Reconnect processes
Interview Location and SPOC
Capgemini India Pvt Ltd
M7-2nd Floor ,Mumbai 7 – M7
Plant no.2, B & C Wing, Godrej & Boyce
Compound, Gate No.2, LBS Marg, Pirojshanagar, Vikhroli – West, Mumbai, MH – 400079
SPOC: Sweta Shah
Capgemini India Pvt Ltd,6B Eco Space, Pritech Park Sez,
Bldg 6 B,Bellandur, Varthur Hobli,
Outer Ring road, Bangalore
Avance – Phoenix SEZ 1st Floor
Behind Cyber Gateway, Adjacent DELL Campus
Hi-Tech City, Hyderabad – 500 081