Junior SAP C4C
Job Description/Main responsibilities
On existing account: as per land & expand strategy.
Support with the delivery of the contracted SAP solution
Advice clients using his expertise of standard SAP functionality
Provide solutions and promote usage of SAP to support business needs and processes
Work on further functional enhancements and customer projects: customer requirement analysis, implementation estimates, functional analysis, deliver quality and on-time
knowledge of core customer relationship management processes for customer sales, customer service and marketing activities
Wanting to learn all about SAP C4C implementations, customization and maintenance or experience with corresponding Hybris Cloud products (Customer for Services and Customer for Sales)
Cloud solutions and their integration with on premise applications
Strong communication and presentation skills
Cope easily with large and complex contexts and increased client exposure
Able to drive all the phases of an SAP Retail implementation (including leading fit/gap SAP retails workshops)
Organizes, prepares and presents workshops
Stress resistant, team oriented, flexible, self organized and communicative
Strong analytical mentality and conceptual way of thinking
Wanting to learn C4C solution and its individual C4C components; SAP Cloud for Sales, SAP Cloud for Marketing and SAP Cloud for Social Engagement and SAP Cloud for Service
SAP C4C solution technical architecture and integration options with other core applications such as SAP ERP (ECC, S/4HANA) and SAP CRM
Able to understand client’s expectations, anticipate and identify client’s needs and proactively propose innovative solutions in SAP with regards to the latest SAP C4C or CRM solution roadmap and industry best practice.
Quick orientation in existing clients’ IT landscape and ability to identify and propose possible transformation from non-standard SAP solutions or non-SAP applications to SAP standard solutions
Ability to formulate and propose clients’ SAP solution strategy and roadmap, both short and long-term.
Native National language (French or Dutch) + English