Salesforce/Vlocity Functional Lead

We have an exciting opportunity for a Salesforce Lead to join us in Hong Kong

  • 5+ years experience as a Salesforce Business Analyst/Administrator with applicable certifications and  good knowledge on Telcom domain preferably BSS
  • Vlocity CME with at least 1+ experience with Vlocity  + Vlocity CPQ + Vlocity Order Management
  • Analyse the requirements, structures and integration points of the process, Map the requirements to Vlocity OOTB capabilities and check the feasibility of requirement from product prospective
  • Creates project deliverables including Process Flows, User Story Maps, detailed User Stories.
  • Knowledge on Vlocity’s suite of Digital process tools, including Vlocity OmniScript, to rapidly construct dynamic, omni-channel interactions. 
  • Experience in demonstrations to Product Owner and other stakeholders with very strong customer facing skills
  • Expertise in Customer Relationship Management, Order Management, Customer Management
  • Excellent written and visual communication skills, with the ability to clearly document requirements and process assets using text, diagrams and videos.
  • Agile methodology knowledge is preferred.
  • Effective Communication in both Cantonese and English
  • Functional and Technical Knowledge in Salesforce is much preferred

 

Ref:

805019

Posted on:

June 18, 2021

Experience level:

Experienced Professional

Contract type:

Permanent Full Time

Location:

Hong Kong

Business units:

APAC Business Line

Department:

Digital