Capgemini is one of the world's foremost providers of consulting, technology, outsourcing services and local professional services. Present in over 40 countries with almost 145,000 people, the Capgemini Group helps its clients transform in order to improve their performance and competitive positioning.
We offer an array of integrated services that combine top-of-the-range technology with deep sector expertise and a strong command of our four key businesses.
Salesforce experience including service cloud with hands on development and administration;
Strong understanding of the vlocity framework and components that have been built on top of Salesforce;
Experience with CTI;
Experience with Live Agent Chat;
Experience with Entitlement and Milestones, Omnichannel implementation.;
Experience with Salesforce communities and Knowledge Management;
Design and configure customized solutions using the full Salesforce OOB features including custom objects and fields, validation rules, workflows, process builders, triggers, etc;
Experience integrating salesforce with 3rd party system using web services.;
Design, Create and maintain user roles, profiles and hierarchies including user management.;
Very strong analytical and communication skills;