About us

Capgemini is one of the world’s foremost providers of consulting, technology and outsourcing services.

Capgemini Business Services department is one of the first and the biggest outsourcing centers in Poland providing services in 30 different languages in the areas of: finance, accounting, banking, procurement, customer care and marketing services. Business Services employs over 4000 specialists in its offices located in Krakow and Katowice.

Key responsibilities
  • SPOC for the management of and new entries to internal systems
  • Manage closing process/month end
  • Running weekly CRM calls
  • Reporting – Management Information creation and provision – pipeline and sales info – e.g. for pipeline call (Sales community provided with timely and accurate information about sales data, as well as with positive suggestions and potential solutions)
  • Ensuring that CRM pipeline opportunities are correct and each represents the best current understanding of the portfolio lead in terms of values, timing, probability, service lines involved and other parameters – making updates as requested
  • Internal views and contracts managing/verifying (making sure that documents aligned with calculations provided by Sales leads and correct values are booked in CRM)
  • Be proactive in developing the knowledge of the whole sales process (take proactive interest in the reports generated, seeking to identify any inconsistencies between data)
Candidate’s profile
  • At least one year of experience in Customer Service or Finance & Accounting Area
  • Strong Customer Service skills and client-focus attitude
  • Excellent knowledge of English, both written and spoken (level C1-C2)
  • Ability to work under pressure and to stick to the deadlines
  • Strong time & task management
  • Excellent communication and interpersonal skills, both verbal and written
What we offer
  • You will work in multinational, stable company for c.a. 100 Blue Chip Clients – known, global brands, supported by 6000 professionals in 30 languages.
  • You will gain space to fulfill your ambitions and develop your career, opportunity to take part in transition projects. We operate according to Lean and Kaizen philosophy.
  • You will choose your career path (experts or managers) – you will work among professionals (over 900). We will support you to gain knowledge (20 000 online trainings and in class) and get certified (e.g. ACCA, Prince2, PMP). You will have the opportunity to take part in coaching programs and develop your knowledge in experts communities.
  • You will work in line with high, international work standards and you will have an opportunity to engage in CSR initiatives.
  • You will be appreciated for your results and professionalism – based on clear rules of promotion. Our company applies a wide choice of perks (free private medical care for you and your family, additional life insurance). We help to keep right proportions between your work and private life (Business Parent Program).
  • As a disabled person you will get professional support. We are open to provide assistive technologies for people with diverse disabilities. We care about inclusion and equal rights approach. We conduct disability awareness trainings. Join our Win with Capgemini Program for people with disabilities.

 

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