SACM Analyst

An overview of the role

Discipline: Infra UK
Business Unit: SMC
Location: Highlands 
Working Pattern: Full Time
 

Why this role?

Oversees the entire Service Asset and Configuration Management (SACM) lifecycle of all Assets and Configuration Items (CIs) within a Configuration Management Database (CMDB); follows the prescribed lifecycle process and procedures to ensure the registration, maintenance and control of the CMDB and ensures the integrity and accuracy of the data within.

Ensure that CMDB Content is up to date, working directly with Data Owners 
Assist with audits of CMDB data whenever necessary. Perform internal audits for the managed area 
Ensure the data integrity and accuracy of information within the CMDB for the managed area 
Review accuracy and completeness of asset data 
Cross-check the information in the CMDB against defined standards and escalate where standards are not being met to data owners,
 

Why you?

Key skills required:

Strong leadership and Stakeholder Management Skills 
Ability to present at all levels 
Demonstrate an ownership mentality 
Strong customer communication skills
ITIL v4 Foundation
Meticulous / ensure attention to detail

Experience:

Ability of managing virtual teams to deliver updates to the CMDB
Ability to develop training material, schedule and facilitate training sessions for internal and external resources, mentoring skills.
Computer systems knowledge, integration and architecture concepts
Experience in various analytical/reporting techniques supported by understanding of statistics and quality management concepts;
Good Management and communication skills, hosting and facilitating of internal and external SACM/CMDB meetings
Problem solving skills
Understanding of cross systems interrelations in context of the global business process
Understanding of Service Management Framework
What we’ll offer you
 

Key skills required:

Strong leadership and Stakeholder Management Skills 
Ability to present at all levels 
Demonstrate an ownership mentality 
Strong customer communication skills
ITIL v4 Foundation
Meticulous / ensure attention to detail

Experience:

Ability of managing virtual teams to deliver updates to the CMDB
Ability to develop training material, schedule and facilitate training sessions for internal and external resources, mentoring skills.
Computer systems knowledge, integration and architecture concepts
Experience in various analytical/reporting techniques supported by understanding of statistics and quality management concepts;
Good Management and communication skills, hosting and facilitating of internal and external SACM/CMDB meetings
Problem solving skills
Understanding of cross systems interrelations in context of the global business process
Understanding of Service Management Framework
What we’ll offer you
 

Why us?

Learning and development
There’s an endless amount to learn at Capgemini, and an endless number of ways to do so.  So, you’ll also have unique training opportunities to take advantage of. Some of our consultants even have the chance to go to Les Fontaine (near Paris, France), where we host a conference.  Outside of dedicated training, everyone makes time to help and support one another – collaboration is encouraged across all of our teams.
 

About Capgemini

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 270,000 team members in nearly 50 countries. With its strong 50 year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fuelled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2020 global revenues of €16 billion.

Get the Future You Want | www.capgemini.com
 

Ref:

747336

Posted on:

April 20, 2021

Experience level:

Experienced Professional

Contract type:

Permanent Full Time

Location:

Any UK Base